Client service associate

Dialectica; Montreal; On-site; CAD 42,000 - 64,000; Full time

Job summary

Dialectica is seeking an Associate in the Client Service Team to act as a knowledge broker between clients and industry experts. You will understand client knowledge gaps and identify experts with relevant experience to address them.

You will outreach via phone, LinkedIn, and email to assess suitability and connect experts with clients. Ideal candidates have 0-3 years of work experience, a Bachelor's degree or higher, and fluency in English.

Qualifications

• Our future team member has 0-3 years of work experience.
• Bachelor’s degree or higher in any field.
• Fluency in English is a must, both verbal and written.
• Participation in extracurricular activities with leadership roles.
• Strong interest in business and development mindset for growth.
• A client service mentality and commitment to going beyond.

Responsibilities

• Review client project briefs to understand knowledge gaps and research industries.
• Reach out via phone, LinkedIn, and email to connect with experts.
• Screen experts for relevance to client needs with emphasis on quality.

Skills

Professional communication

Client service mindset

Time management

Leadership

Research skills

English fluency

Education

Bachelor's degree or higher

Tools

LinkedIn

Email outreach

Job description

As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.

You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation, and professional communication skills.

Your Key Responsibilities Will Include

• Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
• Utilizing phone, LinkedIn, and email outreach to connect with experts
• Critically screening experts for their suitability and relevance to address a client’s needs with an emphasis on quality

The Client Service team

The Client Service team is the revenue epicenter of our business. A career in the Client Service team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to develop into a Manager at an accelerated rate.

Requirements

Our future Dialectica team member has:

• 0-3 years of work experience
• Academic achievement gained in any undergraduate field (Bachelor’s degree or higher)
• Fluency in English is a must, both verbal and written
• Participation in extracurricular activities with proven records of leadership
• Strong interest and passion for the business world
• A development mentality to view setbacks and short term challenges as learning opportunities for growth
• A client service mentality, which means you are committed to go beyond