Client Service Administrator

Bayshore HealthCare; Hamilton; On-site; CAD 42,000 - 53,000; Full time

Benefits offered by this job

Benefits & PTO

Retirement plan

Group discounts

Employee assistance

Training & development

Safety culture

Job summary

Bayshore HealthCare in Hamilton, Ontario is hiring a Home Care Client Service Administrator to serve as the vital link between funders, patients, families and healthcare teams. This permanent, full-time role supports scheduling, referrals, EMR data entry (Procura), and timely communication, with afternoons and weekend shifts.

The role emphasizes compassionate, high-quality home care and requires two years of related customer service experience, strong communication skills, and solid computer

Qualifications

• Two years of related customer service experience, preferably in healthcare.
• Strong communication and problem-solving skills in high-paced settings.
• Excellent computer skills (Windows, MS Office, internet, EMR).

Responsibilities

• Communicate professionally with patients, families, staff, and funders.
• Process funder referrals and updates in the EMR (Procura).
• Triage service escalations with quick decisions.
• Review service needs with Supervisors and patients.
• Schedule care providers based on client needs and geography.
• Notify patients and staff of schedules.
• Document accurate records in the EMR.
• Resolve patient concerns following escalation paths.

Skills

Customer service

Healthcare knowledge

EMR proficiency

Computer skills

Education

High school diploma

Medical Terminology certificate

Office Administration certificate

Tools

Procura EMR

Windows

MS Office

Job description

Be the Difference. Connect our Community. For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.

Employment Status: Permanent Full-time Program Name: Home Support Hours: 37.5 weekly Location: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4 Work Schedule: Afternoons, Weekends (Thursday through Monday 2pm-10pm) On-Call: No Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position. Pay Range: $42,300 to $52,900 annually

As the Home Care Client Service Administrator for our Hamilton Home Care Solutions Branch, you won't just answer the phone— you will be the vital link between funders, patients, families, and healthcare teams! We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their customer service abilities.

What you will be doing

Primary Responsibilities

• Communicate- Professionally engage with patients, families, staff, and funder organizations
• Process- Quickly handle funder referrals and updates in the EMR (Procura)
• Triage- Make quick decisions regarding service escalations
• Review- Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule- Support the coordination team in assigning care providers based on client needs, geographic area, staff skill-set and availability
• Notify- Keep patients and staff informed of initial and ongoing schedules
• Document- Maintain accurate records in the EMR
• Resolve- Address patient concerns promptly and follow escalation pathways

Your Competitive Compensation Package

Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;

Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care

Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well‑being

Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future

Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues

Employee Assistance Program: Support available 24/7 via phone, chat, in‑person. Caregivers need care too!

Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with

Training & Development: Opportunities to grow your career and develop on an on-going basis

Safe and Supportive En‑vironment: Adherence to strict health and safety protocols to ensure the well‑being of both staff and clients

Supportive Management: Accessible clinical managers and schedulers who value and support your work

What you Bring

Education:

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred

Experience and Abilities:

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service and communication skills, preferably in healthcare or other high‑paced customer service environment
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast‑paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Strong interpersonal skills including demonstrated ability to build rapport and connections

Our Commitment

You- Equity, Diversity, and Safety At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness. We strive to create a high‑quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role‑specific requirements. Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well‑being. Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

Posting Close Date: October 19, 2026

We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter.