Supervisor, Home Support

Bayshore HealthCare; London; On-site; CAD 80,000 - 100,000; Full time

Job summary

Bayshore HealthCare is seeking a Home Support Supervisor (RPN) in Ontario to provide clinical leadership, oversee staff, and ensure high-quality client care in a community setting.

The role requires a Registered Practical Nurse in good standing, 5+ years of leadership, CPR, and willingness to travel up to 50% within the local service region. You will coach teams, maintain documentation, and collaborate with interdisciplinary care teams.

Qualifications

• Must be an RPN in good standing with the CNO.
• Active CPR certification and TB status documented.
• Specialty nursing certifications are assets.

Responsibilities

• Provide clinical leadership and supervision for nursing and paraprofessional teams.
• Oversee branch clinical quality standards and chart reviews.
• Conduct client home visits to assess needs and adjust care plans.
• Coordinate care delivery with funders and interdisciplinary teams.
• Participate in on-call rotation and ensure regulatory compliance.

Skills

Leadership

Communication

Problem solving

Travel availability

Driver's license

EHR proficiency

Team coaching

Education

Registered Practical Nurse (RPN) in good standing

CPR certification

Tools

Electronic Health Records (EHRs)

Microsoft Office

Job description

Home Support Supervisor (RPN)

About Bayshore HealthCare Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company. A recipient of Canada’s Best Managed Companies award since 2006 and recognized as an Imagine Canada Caring Company, Bayshore is deeply committed to the communities we serve. With locations across the country – including more than 80 home care offices, 11 pharmacies, and over 100 community care clinics – Bayshore’s team of over 18,000 staff members provides care to more than 350,000 clients annually. We are dedicated to enhancing the quality of life, dignity, and independence of all Canadians by providing customized care plans and solutions that allow clients to remain in the comfort of their own homes. At Bayshore, we are passionate and caring, constantly imagining being the difference in the lives of those we care for, collaborate with, and support. Grounded in our core values, we prioritize compassion and reliability, champion teamwork and diversity, and foster an environment driven by innovation, leadership, and growth.

Role Overview We are seeking a Home Support Supervisor (HSS) to provide strong clinical leadership, operational oversight, and excellence in client care within a community care setting. The HSS promotes full-scope clinical practice, ensures compliance with professional and regulatory standards, and drives quality improvement initiatives. This pivotal role provides clinical oversight, team leadership, and dedicated mentorship across both professional nursing staff and paraprofessional care teams – guiding and supporting staff growth to ensure optimal outcomes for the clients we serve.

Key Responsibilities

• Oversee branch clinical quality standards by conducting regular chart reviews, identifying opportunities for operational improvement, and driving clinical quality initiatives.
• Ensure comprehensive client assessments are completed and oversee the development of clear, client-centered care plans that align with professional practice standards.
• Conduct client home visits as needed to evaluate care needs, monitor service delivery, and ensure optimal matching between clients and field staff.
• Act as a reliable point of contact to investigate, document, and resolve client, family, funder, or employee concerns in a professional and timely manner.
• Supervise, coach, and evaluate field staff, providing strong clinical leadership and mentorship to paraprofessionals to foster their professional growth and ensure high-quality client care.
• Lead practical orientation, clinical training sessions, and routine performance management to maintain team competency and support ongoing professional development.
• Coordinate care delivery through clear, professional written and verbal communication with community funders, interdisciplinary care teams, and government health programs.
• Support overall branch operations and participate in a structured on-call clinician rotation as required to ensure continuous clinical support for clients and staff.
• Maintain strict compliance with CNO professional standards, Bayshore policies, occupational health and safety regulations, and privacy legislation.
• Other duties as assigned from time to time.

Qualifications Education & Professional Registration

• Must be a Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario (CNO).
• Active CPR certification and documentation of negative TB status.
• Specialty nursing certifications (e.g., CNA, LEAP, deSouza) are considered strong assets.

Experience

• Minimum 5 years of progressive leadership, clinical oversight, or supervisory nursing experience (community healthcare setting strongly preferred).
• Proven track record of leading training, education, and mentorship initiatives for clinical and paraprofessional teams.
• Strong working knowledge of human resources practices and workplace policy interpretation.
• Experience with business development or clinical service expansion is an asset.

Skills & Requirements

• Excellent verbal and written communication skills, with a proven ability to maintain clear, accurate clinical documentation and interact professionally with clients, families, funders, and interdisciplinary teams.
• Strong critical thinking and problem-solving abilities, with the confidence to evaluate clinical situations, exercise sound professional judgment, and make thoughtful decisions independently.
• Natural leadership talent with an approachable coaching style, comfortable guiding and empowering paraprofessional staff to support their ongoing growth and elevate client care.
• High self-motivation and organizational skills, with the ability to manage competing priorities, work autonomously, and thrive in a dynamic community care environment.
• Ability and willingness to travel at least 50% of the time within the local service region for client visits, staff support, and field supervision (Paid mileage reimbursement provided).
• A valid driver’s license, access to a reliable personal vehicle, and appropriate auto insurance. (Paid mileage reimbursement provided).
• Comfort and proficiency using computers and healthcare technology, including Microsoft Office, Electronic Health Records (EHRs), and virtual communication tools.
• A clear criminal background check, including a vulnerable sector screening.

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness. We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority.

Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being. At Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.