Client Safety Program Lead, Permanent Full-Time

Canadian Inclusion; Canada; Hybrid; CAD 98,000 - 140,000; Full time

Benefits offered by this job

Benefits and pension plan

Education and professional development

Mentorship and peer support

Career development opportunities

Employee and family assistance program

Job summary

VHA Home HealthCare seeks a Client Safety Program Lead to provide organization-wide leadership for client safety initiatives. You will develop and refine safety frameworks, align with regulatory standards, and promote a culture of transparency and learning across services.

The role collaborates with operational leaders and professional practice teams to implement sustainable safety improvements and ensure high-quality patient care.

Qualifications

• Master's degree in a health-related field or equivalent.
• Regulated health professional preferred.
• Certification in patient safety required (e.g. CPPS).
• Minimum five (5) years of progressive patient safety experience.
• Experience leading organizational patient safety programs.

Responsibilities

• Lead the Client Safety Program across the organization.
• Establish and monitor client safety priorities, goals, indicators and plans.
• Provide organization-wide expertise on client safety, systems thinking, and high reliability.
• Chair the Client Safety Committee and oversee incident management.
• Develop safety education and readiness activities for Accreditation Canada.

Skills

Client safety leadership

Systems thinking

Stakeholder collaboration

Communication

Analytical skills

Education

Master's degree in health-related field

CPPS or equivalent certification

Job description

Client Safety Program Lead, Permanent Full-Time (Manufacturing)

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can't be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

Reporting to the Director of Quality, the Client Safety Program Lead provides organization-wide leadership and stewardship for VHA's Client Safety Program. Grounded in client safety science, systems thinking, and high-reliability principles, the role leads a proactive, evidence-informed approach to preventing harm and supporting safe, high-quality care and services.

The Program Lead develops, implements, evaluates and continuously improves client safety frameworks, programs, policies and practices. Working closely with operational leaders, professional practice teams and other stakeholders, the role brings client safety principles into everyday practice, supports learning from safety events, and helps build VHA's capacity for sustainable safety improvement.

The role works across the organization to client safety priorities with VHA's strategic direction, regulatory requirements and Accreditation Canada standards, while fostering a culture of transparency, accountability, learning and continuous improvement.

Key Areas of Accountability:

• Leads VHA's Client Safety Program including the development, implementation, evaluation and continuous improvement to achieve quality and safety outcomes.
• Establish and monitor client safety priorities, goals, indicators and work plans.
• Provide organization-wide expertise, consultation, and influence on client safety including systems thinking, just culture, psychological safety, human factors and high reliability.
• Lead client safety governance, including chairing VHA's Client Safety Committee.
• Monitor client safety trends, identify risks and opportunities, and advance strategies to pro-actively prevent and mitigate harm and improve safety.
• Provide oversight of client safety incident management, including reporting, review, analysis, follow-up and organizational learning.
• Develop, maintain and deliver client safety education including VHA's incident management processes and Client Incident Module (CIM).
• Coordinate organizational readiness related to Accreditation Canada's Required Safety Practices (RSPs) and support implementation and ongoing compliance.

Required Qualifications:

• Master's degree in a health-related field (e.g. Quality and Patient Safety, Public Health, Health Administration) or equivalent.
• Regulated health professional preferred.
• Recognized certification in patient/client safety required (e.g. Certified Professional in Patient Safety [CPPS]).
• Minimum five (5) years of progressive experience in patient/client safety within a healthcare setting.
• Demonstrated experience leading organizational patient/client safety programs and initiatives.
• Demonstrated experience leading incident review processes and implementing sustainable systems-level improvements.
• Experience leading Accreditation Canada readiness activities and supporting the implementation of safety-related practices.
• Strong knowledge of client safety science, safety culture, systems thinking, human factors, and high reliability principles.
• Experience developing safety frameworks, priorities and work plans.
• Experience managing safety indicators, dashboards and performance reports.
• Demonstrated ability to influence and lead across an organization without direct authority.
• Exceptional communication, collaboration, facilitation and relationship-building skills.
• Strong data literacy and analytical skills.

What makes VHA's compensation unique?

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events

Accommodation and VHA's commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

In every role and at every level, we lead with purpose, build bonds that matter, and we're passionate about providing spectacular care.

Base Salary: $70,000- $100,000 (commensurate with experience)

Salary Minimum: 80000Salary Maximum: 80000