Client Rep, Provisioning

TELUS; Ottawa; On-site; CAD 23,866 - 33,992; Full time

Benefits offered by this job

Paid training programs

State-of-the-art equipment

Career development planning

Job summary

A leading telecommunications company in Ottawa is seeking a Client Representative to provide outstanding support for security provisioning. The ideal candidate is bilingual in French and English, possesses excellent communication skills, and thrives in fast-paced environments. This full-time position includes an hourly salary of $21, paid training, and potential career development opportunities.

Qualifications

• Ability to adapt communication style to different situations.
• Demonstrated personal accountability and respect for schedule.
• Ability to maintain performance under time constraints.

Responsibilities

• Collaborate with technicians to provision and activate alarm panels.
• Test equipment and validate account information.
• Manage cellular radio activations for setups and upgrades.

Skills

Bilingual (French/English)

Excellent communication skills

Problem-solving skills

Ability to maintain composure under pressure

Good judgment

Positive and energetic personality

Tools

Microsoft Office Suite

Job description

Overview

Join to apply for the Client Rep, Provisioning role at TELUS

Join our team and be at the forefront of providing cutting-edge security solutions that make a real difference in people\'s lives and businesses.

Responsibilities

• Collaborating with our skilled technicians to provision and activate cutting-edge alarm panels for new installations and service upgrades
• Upholding TELUS\'s high standards by meticulously testing equipment, validating account information, and updating zone details before activating monitoring services
• Managing cellular radio activations for new setups and upgrades, ensuring uninterrupted connectivity
• Overseeing data updates for our valued commercial clients and complex residential accounts, maintaining accuracy and efficiency

What you\'ll excel at / How you\'ll succeed

• Provide exceptional support to commercial clients, promptly addressing their requests via various communication channels
• Efficiently handle inbound calls from technicians to activate monitoring services across residential, small business, and commercial sectors
• Demonstrate versatility by managing a wide range of clearinghouse providers, including creating, canceling, and updating accounts
• Guide technicians in the proper setup and configuration of clearinghouse providers, showcasing your technical expertise
• Maintain impeccable attention to detail while managing daily account updates and participating in data optimization projects

What’s in it for you?

At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package, including benefits and a starting salary of $21 per hour. You can also take advantage of our virtual campus setting with paid training programs, state-of-the-art equipment, e-Lofts, cyber cafes and career development planning to help you grow into exciting roles, including quality coaching, floor support, front-line management, training and IT support. You will receive 2-3 weeks of full-time paid training.

Qualifications

• Bilingual (French/English)
• Knowledge of the Microsoft Office suite
• Excellent communication skills and ability to understand the caller\'s needs to respond appropriately with actions and/or words
• Maintain composure, patience and professionalism in challenging situations
• Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
• Demonstrated ability to remain open-minded and willing to change opinions based on new information
• Demonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the schedule
• Ability to maintain a high level of performance under time constraints and a fast-paced, changing environment
• Talent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolution
• Good judgment, capacity to take initiative and make quick decisions
• Positive and energetic personality
• Be willing and able to work various shifts including evenings, weekends and statutory holidays, based on business needs

Great-to-have

• Experience in a security provisioning environment
• Experience in a call center environment

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting
• Telecommunications
• Utilities

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