Logistics Representative

Intello Technologies Inc.; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

TELUS is seeking a Logistics Representative to support Channel Partners and internal stakeholders, driving operational efficiencies within Supply Operations and ensuring accurate inventory handling.

You will respond to inquiries, process transactions, document steps, and collaborate with Account Managers, 3PL warehouses, and other teams to deliver excellent customer experiences.

Qualifications

• Strong understanding of the wireless business and/or operations.
• Customer Service experience required 3+ years.
• Experience in a Call Centre environment.
• SAP experience asset.
• Knowledge of Microsoft Office Suites.
• Ability to embrace and adapt to change in a continuous learning environment.
• Excellent verbal and written communication skills.
• Ability to Multi-task in a fast-paced environment.

Responsibilities

• Respond to Channel Partners and/or Internal Stakeholders on inventory inquiries; investigate, resolve and document as required.
• Process system transactions; order creation, RMA creation, serial look-up, PO conversions, and related requests.
• Provide support on documentation, backup tasks, and special requests.
• Performs other functions as assigned.

Skills

Wireless operations

Customer service

Call Centre experience

Microsoft Office

Adaptability

Verbal & written communication

Multi-tasking

Analytical abilities

Process improvement

Collaboration

Problem solving

Tools

SAP

DOMO / Tableau (BI tools)

Job description

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We are looking for a Logistics Representative who will play a critical role in supporting our Channel Partners and/or Internal Stakeholders, drive operational efficiencies and effectiveness within Supply Operations, including:

• Opportunity identification
• Customer Experience/L2R
• Team Player

This is a role that will work with our amazing team including but not limited to our Account Managers, Dealer Development Managers, Channel Partners, Business Stakeholders and 3PL Warehouse(s) ensuring strong collaboration.

Role for Logistics Representative

• Respond to Channel Partners and/or Internal Stakeholders on inventory related inquiries and/or issues; investigate, resolve and document when required
• Process system transactions; order creation, RMA creation, serial number look-up, PO Conversions, order and/or return system fix requests, etc.); make required adjustments as required
• Provide support on tasks related to: step by step process documentation, back up support, special requests, etc.
• Performs other functions as assigned

Qualifications

Required Knowledge

• Strong understanding of the wireless business and/or operations
• Customer Service experience required 3+ years
• Experience in a Call Centre environment
• SAP experience asset
• Knowledge of Microsoft Office Suites
• Ability to embrace and adapt to change in a continuous learning environment
• Excellent verbal and written communication skills
• Ability to Multi-task, work in fast-paced and demanding environment

Skills & Abilities

• Proven analytical abilities – needs assessment, business case development, financial modeling, impact assessments, some knowledge of business intelligence skills and tools (ie: DOMO, tableau)
• Proactive mindset to identify process improvement opportunities
• Systematic approach to solving problems
• Hyper-focused on delivering great customer experiences aligned to our outcomes
• Adept at working in a highly-collaborative lean, agile environment
• Well-versed in the interplay between business, technical and customer needs
• Highly detail oriented, organized, and have exceptional analytical skills
• Ability to work independently
• Detail oriented, yet able to stand back and appreciate the big picture
• Sense of urgency and ability to drive issues to closure despite competing priorities from various stakeholders
• Able to deal with ambiguity and complex issues and concepts

Job Type:

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.