Client Relationship Manager / Branch Manager

F1253 FTC Investor Services Inc.; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Join a leading investment firm as a Client Relationship Manager / Branch Manager in Toronto. This role involves providing tailored investment advice to clients, ensuring compliance with regulations, and fostering strong client relationships. The ideal candidate will have a university degree and extensive experience in financial services, as well as a sales-oriented mindset.

Benefits

Flexible medical, dental and vision insurance

Employee Stock Investment Program

Competitive vacation package with personal days

Company paid short-term and long-term Disability Insurance

Education assistance

Qualifications

• 5 years experience in financial services in client-facing roles.
• 2 years as registered salesperson or similar.
• Bilingual in French would be an asset.

Responsibilities

• Provide clients with investment advice and manage client accounts.
• Proactively contact clients to deepen relationships and secure assets.
• Ensure compliance with regulatory standards and assist with client complaints.

Skills

Communication

Sales and Marketing Mindset

Interpersonal Skills

Education

University degree or college diploma

Job description

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

What is FTC Investor Services Inc. responsible for?

FTC Investor Services Inc. is a registered mutual fund dealer affiliated with Franklin Templeton Canada responsible for managing and growing an existing client book of business through seeking referrals from existing clients via proactive sales and client servicing.

What is the Client Relationship Manager / Branch Manager responsible for?

The Client Relationship Manager / Branch Manager will be responsible for providing clients with sound advice regarding their investments and plan types. In addition, the individual will play the role of Branch Manager for the head office branch to ensure all transactions are carried out in accordance with all regulatory, client and enterprise risk expectations.

What are the ongoing responsibilities of the Client Relationship Manager / Branch Manager?

Proactively contact existing clients regarding their portfolio asset mix and investment selection with the goal of deepening existing relationships and securing additional assets

Provide clients with top-tier advice on investments and suitable plan types

Support the team’s sales and client service efforts, fostering positive relationships with all team members

Generate referrals and sales from existing clients

Remain current on all regulatory matters and industry accepted standards

Develop and implement policies and procedures to ensure compliance with applicable securities regulations and industry best practice

Regularly review and update policies to align with changing market, legal, and regulatory environments

Assist in training and communicating policies and procedures to all Investment Fund Specialists

Assist the Complaint Officer and Privacy Officer with handling client complaints and privacy issues

Approve new client accounts to ensure they meet regulatory standards as outlined in the policy manual

Review and approve all Know Your Client updates according to policy manual standards

Report any regulatory issues to Senior Management and the Chief Compliance Officer

Conduct ongoing reviews and reporting, including daily trade reviews, monthly and quarterly branch and sub-branch reviews, and assist with other ad hoc reviews related to regulatory compliance

What ideal qualifications, skills & experience would help someone to be successful?

University degree or college diploma preferred or equivalent experience

5 years experience in the financial services industry in client facing roles with at least 2 years as a registered salesperson, trading partner, director, officer or compliance officer

Completion of minimum educational and experience requirements to be registered as a dealing representative and Branch Manager under Canadian Investment Regulatory Organization (CIRO)

A sales and marketing mindset with the ability to identify client needs and position solutions that address those needs

Strong interpersonal, verbal, and written communication skills

Bilingual in French would be an asset

LI-Hybrid

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.

Flexible medical, dental and vision insurance

Employee Stock Investment Program

Purchase company funds with no sales charge

Competitive vacation package that includes three annual personal days

Company paid short-term and long-term Disability Insurance

Education assistance

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

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Relationship Manager • Toronto, Ontario, Canada