Client Relationship Manager

hungerhub Canada Inc.; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A fast-growing startup in the catering sector seeks a Client Relationship Manager to enhance client satisfaction and engagement. The role involves managing important corporate accounts, conducting regular check-ins, and fostering collaboration between departments to resolve issues. Join a dynamic team focused on client success and innovation in the foodtech space.

Benefits

Competitive salary with performance-based incentives

Opportunity to impact a dynamic startup's growth

Collaborative work environment

Growth and career development opportunities

Remote work from anywhere policy

Qualifications

• Proven experience in Account Management or Customer Success roles required.
• Self-motivated and able to work independently.
• A strong passion for client satisfaction essential.

Responsibilities

• Manage relationships with corporate clients ensuring satisfaction and effective service.
• Conduct regular client check-ins and manage client onboarding.
• Collaborate internally with departments to solve issues.

Skills

Attention to detail

Problem solving

Interpersonal skills

Communication skills

Job description

Whether it's catering or daily meal programs, offices bring food to work...

In 2018, hungerhub started with one simple question: what is the best way to bring food to work?

Now? We're confident that we've found the answer to that question!

Since then we've grown from offering our service in a small section of Toronto's downtown core, to over 10 cities in 3 provinces across Canada, and now, every week is bigger than the last.

hungerhub connects offices with the best restaurants around them, we build tech and think about how our platforms can bring the ultimate food experience to those who use our apps, and those who eat at work...

We're also driven by our commitment to support local restaurants, that's why we partner with over 400 small and medium sized vendors, partnering with them and providing the tools and access to corporate clients to turn them into successful corporate caterers.

hungerhub has established itself as Canada’s #1 office meal delivery solution and has been named one of Canada's fastest-growing companies by the Globe & Mail for 4 years in a row, and we don't plan to stop our growth anytime soon!

By the way, we're a remote-first company, but we do have a physical office space that you can work out of any time you like. As a team we meet at the office to work together on occasion and order food (obviously!) and when we do, we stick around for some social fun after work.

Position Overview

As we continue to grow we're looking to add a Client Relationship Manager to our team.

This will be a dynamic client-facing role, and you'd be responsible for managing our corporate client base.

You will be responsible for the relationship that our company has with our existing clients that use our platform for their corporate meal programs; so you'd be representing our company and our services, and will make sure that we continue our track record with high client satisfaction with our services.

Success in this role is means responding to our clients' day-to-day operational needs as well as making sure our clients are navigating our solutions in the best possible way to meet their corporate catering and meal program requirements.

You will manage big-picture responsibilities such as conducting regular client check-ins and turning that client feedback into action items - because we never want to stop improving. You'd also be managing day-to-day client relationship tasks such as responding to inquiries and adjustments to service based on clients' needs. And of course you'd be working alongside other departments internally so we're all working together well to give our clients the best possible service.

Also, this is not a customer service role, your relationship will be with stakeholders (usually one or two people) managing their corporate accounts on hungerhub, not individual users on our app.

As a Client Relationship Manager, you will be instrumental in maximizing our corporate clients' satisfaction. You will be part of a small (but mighty) team and will have a direct impact on our company's success.

Responsibilities

Account Management

• Manage the relationship with enterprise and mid-market clients to make sure they continue to love our service and that their employees continue enjoy hungerhub and the food they get at work
• Set up recurring check-ins with our corporate clients to get feedback and make sure that what we do solves their every catering need!
• Problem solve with external stakeholders: find ways to solve any issues that come up or tweak their program when necessary so we stay on top as part of our commitment to the highest standards
• Problem solve with other departments at hungerhub: every meal delivered takes a lot of people in different departments to put the puzzle together in the background, so you have to work to others to find solutions
• Establish yourself as the resource to help clients navigate their corporate catering and meal program needs: our clients need to know that we are there when they need us, and that we're very capable of offering solutions whenever they need

Client Onboarding

• We have new clients joining us every week - you'd need to hop on onboarding calls to understand their meal program and catering needs and offer proven solutions that will work well for them
• Guide incoming clients through our platform and service to ensure successful onboarding
• Collaborating with internal team and make sure clients are set up for success

Qualifications

To be successful in this role, it's important to have, at minimum, proven experience in Account Management or Customer Success roles, here are things that will help you succeed:

• Attention to detail and organization skills : this is not a generic job posting clichè: the way you organize your workflow and your attention to detail will be your key to success in this role
• Problem solving: see responsibilities above, we highlighted it twice, because it's what keeps us ahead of the curve
• Passion for client satisfaction and a deep appreciation of the importance of maintaining an excellent relationship with our clients
• Ability to developing a comprehensive understanding of our solutions and the ability to articulate how our platforms and solutions work and translate those into value propositions effectively
  
  (Yes, you have to really understand our products and why they work so well, and in turn, you have to be able to explain them to well others and what works well, when.)
  
  
• Great interpersonal and communication skills to establish and maintain relationships
• Self-motivated and target-driven, you have to be able to work independently and manage your time effectively
• Familiarity with the foodtech or catering industries is not necessary, but a plus

Benefits and Perks

• Competitive salary with performance-based incentives
• Opportunity to make a significant impact on the growth and success of a dynamic startup
• A collaborative work environment that encourages new ideas and innovation
• Growth and career development opportunities
• Remote work from anywhere policy

Core Values

We are customer-obsessed - We aim to bring the best experience for our clients and partners and have their interests in mind when we craft solutions to solve their problems.

We always think big - We’re transforming a largely offline industry and we’re changing the way companies eat. We take risks, we’re creative and have global ambitions for our products and services.

We never say “It’s not my job” - We take ownership and have a sense of obligation to the biggest things but also to the mundane, non-glamorous small realities. We wear many hats and we learn and grow by doing so.

We solve problems - We care deeply about getting to the root cause of an issue and we do our best to resolve it as quickly as we can using both intuition and data.

We deliver results - We take full ownership of the tasks at hand. We’re accountable and we let others know if we’re off track. Results matter.