Client Relationship Lead

Healthcare Collaborative Benefits; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing employee health benefits for not-for-profit healthcare organizations across Canada. As a Client Relationship Lead, you will play a pivotal role in ensuring seamless communication and program implementation between service providers and participants. Your expertise in the Group Benefits industry will help drive performance improvements and ensure that all stakeholders receive exceptional service. This is an exciting opportunity to contribute to a meaningful mission while working in a dynamic environment that values innovation and collaboration.

Benefits

Competitive salary

Annual incentive bonus program

Healthcare of Ontario Pension Plan (HOOPP)

Extended health and dental benefits

Short- and long-term disability programs

Life insurance

Qualifications

• 5-7 years in Group Benefits industry in client-facing roles.
• Demonstrated experience in employee benefits program administration.
• Bilingual (English/French) is an asset.

Responsibilities

• Facilitate relationships between healthcare organizations and service providers.
• Monitor and report on employee benefit program implementation.
• Respond to escalated queries from participants.

Skills

Customer Service

Communication Skills

Analytical Skills

Organizational Skills

Interpersonal Skills

Microsoft Office Suite

Education

Post-secondary education (Bachelor or College level)

LLQP License

CEBS Certification

Tools

Business-related software

Job description

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The mandate of Healthcare Collaborative Benefits [Co] is to develop, provide and manage a comprehensive, sustainable, and responsive employee health benefits strategy and program, co-created with and for the benefit of not-for-profit participating healthcare organizations in Canada.

Join us and be part of the team working to make a difference.

POSITION TITLE: Client Relationship Lead

SUMMARY:

Reporting directly to the Associate Vice President, Client Experience, the Client Relationship Lead is responsible for the facilitation of the relationship between the not-for-profit healthcare organizations and the service providers to ensure that all aspects of the plan are implemented, delivered and adhered to.

DUTIES AND RESPONSIBILITIES:

• Work directly with Participants in the overall implementation and ongoing management of their employee benefit programs.
• Respond to escalated queries from Participants and work with service providers for quick resolution.
• Monitor and provide routine reporting to Participants in alignment with the Mandatory Obligations and KPIs as set out in the Co program.
• Ensure all Participant and service provider correspondence is accurate and flows in an efficient manner.
• Proactively connect with non-participating organizations in demonstrating the Co advantages and aiding in their assessment of value.
• Maintain relationships with account managers, service representatives, underwriters, claims, and other key staff of our various service providers.
• Collaborate with Co leadership team as required.
• Consult with Co team regarding various issues and special projects.
• Other duties as assigned.

PREFERRED SKILLS AND ATTRIBUTES:

• Demonstrated experience in the delivery and administration of employee group benefits programs in a not-for-profit healthcare, union and non-union environment (would be seen as an asset)
• Demonstrated experience in delivering group benefits programs to clients and/or employees with union and non-union environments.
• Experience in the Group Insurance industry.
• Understanding of group underwriting practices and methodologies.
• Excellent communication skills, both written and verbal in English (Bilingual with French would be seen as an asset).
• A proven track record in customer service coupled with excellent interpersonal skills.
• Strong analytical, organizational and time management skills.
• Must be detail oriented.
• Flexibility to work in a fast-paced and dynamic environment with changing priorities.
• Ability to work independently and as a team member.
• Ability to conceptualize details and develop action plans for problem-solving and decision making.
• An interest in personal development and eagerness to learn new things.
• Demonstrated proficiency using Microsoft Office Suite and other business-related software.
• Valid Ontario G driver’s license and access to a vehicle.
• LLQP is a definite asset.

EDUCATION & EXPERIENCE REQUIRED:

• Completed post-secondary education at the Bachelor or College level.
• Currently active or the Ability to obtain a LLQP license
• 5 – 7 years of experience in the Group Benefits industry in either a client facing role or in a role with an employer that focuses on the delivery and administration of an employee benefits program
• The preferred candidate would have or would be working toward other industry credentials such as CEBS.
• Bilingual (English/French) would be an asset.
• Most importantly, you are an agile, enthusiastic, and creative thinker, who is constantly driving performance improvement and are passionate about providing an enhanced benefits experience for the Canadian healthcare system.
• Hours of Work: Monday to Friday, 8:30am – 4:30pm
• May be required to attend functions/meetings during off hours.
• Travel: 15-25% anticipated

BENEFITS WE OFFER:

• Financial benefits – competitive salary, annual incentive bonus program & Healthcare of Ontario Pension Plan (HOOPP),
• Health benefits – competitive extended health and dental benefits, short- and long-term disability programs and life insurance

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

Co is committed to fostering a climate of equity, diversity, inclusion, and accessibility. Co respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity, and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. Co is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

Co is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, Co respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that Co offers a safe and welcoming environment that is respectful of each person's dignity and independence.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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