Client Relations Lead

Element Fleet Management; Mississauga; On-site; CAD 76,000 - 105,000; Full time

Job summary

An established industry player seeks a dedicated Client Relations Lead to enhance client experiences and drive growth. In this pivotal role, you will proactively consult on client needs, develop tailored cost-saving recommendations, and ensure the achievement of retention and growth goals. Join a culture that values innovation and empowerment, where your contributions will directly impact client satisfaction and success. If you are passionate about client advocacy and thrive in a collaborative environment, this opportunity is perfect for you!

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• 5-7 years of relevant customer service or client account management experience.
• Strong proficiency in MS Office applications.

Responsibilities

• Provide account support to drive customer retention and growth goals.
• Build and maintain relationships with clients through proactive consultation.

Skills

Customer Service

Client Account Management

Critical Thinking

Problem Solving

Communication

Education

Bachelor's degree in Business or related field

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Client Relations Lead/FPS Client Lead to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you:

• Dedicated to passionately meet the expectations and requirements of clients and be an advocate for them and their needs?
• Ready to confidently lead from the front and create an environment of collaboration, teamwork, and results?

As the FPS Client Lead, you will be responsible for providing account support to drive achievement of customer retention, penetration and growth goals. You will also build and maintain relationships with clients through added value in the form of proactive consultation on customer needs, customer education and analysis on products and services, recommending cost savings solutions, and managing processes to optimize the productivity assigned accounts.

A Day in the Life

• Proactively consult on client needs, goals and objectives, and shares best practices to optimize the productivity of assigned clients
• Develop client-specific cost savings recommendations and demonstrates an understanding of client business objectives by translating them into solutions
• Apply comprehensive knowledge of Element’s products and services to guide account support for assigned clients and aligned Partner team, and drive achievement of client retention, penetration, and growth goals
• Provide day-to-day oversight of aligned FPS Partners and portfolios to ensure client expectations, and internal metrics, are being met
• Build and enhance relationships with clients for aligned portfolio by proactively consulting on client needs, and providing necessary training, as needed
• Take ownership of escalated issues by applying critical thinking and problem-solving/root cause analysis to identify and implement solutions
• Utilize independent judgement and discretion when working with clients to recognize needs and advise them on improvement opportunities
• Develop, maintain, and engage a network of internal resources across functions while representing the “voice of the client” and becoming an advocate for them

Requirements

• BS or BA in business or related field required. Equivalent experience may be considered in lieu of a BS/BA degree
• 5-7 years relevant customer service or client account management experience, preferably in a B2B service environment
• Proficiency in various MS Office software applications, including Word, Excel, PowerPoint
• Occasional business travel (10% or less) required

The hiring base salary range for this position is $76,300 - $104,900 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].