Client Programs Manager

Norton Rose Fulbright; Toronto; Hybrid; CAD 112,000 - 138,000; Full time

Benefits offered by this job

Hybrid work environment

Retirement savings plan with employer,

Benefit premiums paid by the firm

Telemedicine services

Wellness allowance and development

Training and development programs

Job summary

Norton Rose Fulbright Canada seeks a Client Programs Manager to lead directories and awards initiatives that strengthen the firm’s profile nationwide. You will collaborate with firm leadership to align submissions with strategy and growth across markets, while coordinating content, interviews, and internal communications.

You will draft, edit, and manage submissions and prepare materials for interviews. The role supports quarterly reporting, best practices, and regional growth with a hybrid work

Qualifications

• 5+ years of marketing, business development, or related role in a law firm or professional services environment.
• Experience developing and managing legal directory and award submissions is a significant asset.
• Demonstrated project management skills with the ability to manage multiple priorities under tight deadlines.
• Ability to build relationships and establish credibility across the organization, at all levels.
• Strong research and writing skills with an aptitude for process analysis and continuous improvement.
• Excellent editing and proofreading experience, with a client-focused mindset.

Responsibilities

• Project manage legal directory submissions, including Chambers and Legal 500, with practice and vendor liaison, workback schedules, and internal communications.
• Provide research, analysis, and recommendations for submissions content and tone.
• Draft, edit, proofread submissions, and prepare for directory interviews.
• Serve as Canadian contact for Global directories team.
• Project manage legal professional award nominations to grow the firm's profile and market position, including drafting and editing nominations.

Skills

Project management

Stakeholder management

Research & writing

Communications

Bilingual in French & English

Job description

We are seeking a Client Programs Manager to join our Clients & Markets team. This role is responsible for managing legal directory and awards programs and ensuring the successful delivery of submissions that support the firm’s profile and market position.

You Will Be Focusing On

• Work with firm leadership to implement a strategic approach to directories and awards, to bolster our brand and reputation nationally and in local markets.
• Provide advice and guidance to ensure our submissions algin with the firm’s strategy and support national and regional growth.
• Measure performance against our market priorities and competitors.
• Prepare analysis reports and present quarterly findings and recommendations to leadership.
• Develop and maintain best practices and guidelines.

Directories

• Project manage legal directory submissions, including Chambers and Legal 500, including practice and vendor liaison, workback schedules, and internal communications.
• Provide research, analysis, and recommendations for submissions content and tone.
• Includes submission drafting, editing, and proofreading, and preparing for directory interviews.
• Serve as Canadian contact for Global directories team.

Awards

• Project manage legal professional award nominations to help grow the profile and market position of the firm and select lawyers, and to support clients.
• Includes nomination drafting, editing, and proofreading.

What You Bring To The Role

• 5+ years of experience in marketing, business development, or a related role in a law firm or professional services environment.
• Experience developing and managing legal directory and award submissions a significant asset.
• Demonstrated project management skills with a proven ability to manage multiple priorities under tight deadlines.
• Ability to build relationships and establish credibility with people across the organization, at all levels.
• Strong research and writing skills with an aptitude for process analysis and continuous improvement.
• Excellent verbal and written communication skills, including editing and proofreading experience.
• Possesses a high level of business acumen and an understanding of client objectives and the marketplace.
• Bilingual in French and English a strong asset

We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Why Join Our Team

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Toronto: $111,600 - $137,800 Ottawa: $109,000 - $134,600 Vancouver: $109,000 - $134,600

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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Please note that this job posting is being advertised to fill an existing vacancy.