Client Partner - Director (Banking)

Slalom; Toronto; Hybrid; CAD 124,000 - 156,000; Full time

Job summary

Une entreprise de consulting de premier plan cherche un Directeur Client spécialisé dans le secteur bancaire. Le rôle implique de développer des stratégies clients, de collaborer avec des équipes diversifiées et de garantir une satisfaction client élevée. Des expériences antérieures en gestion de comptes dans le secteur bancaire canadien sont essentielles pour réussir.

Benefits

Competitive compensation package

$100 cell phone monthly reimbursement

Health & wellness activities

Annual retreats

Holiday parties

Employee resource groups

20 days vacation

Qualifications

• Expérience en leadership dans un environnement de consulting requise.
• Expérience récente en développement de comptes dans le secteur bancaire canadien.
• Compétences en gestion de programmes complexes, de préférence en environnement agile.

Responsibilities

• Établir et maintenir la relation avec les clients exécutifs.
• Identifier les opportunités alignées avec les objectifs stratégiques des clients.
• Gérer la satisfaction client et les résultats de l'enquête.

Skills

Negotiation

Problem-solving

Decision-making

Job description

Join to apply for the Client Partner - Director (Banking) role at Slalom

Join to apply for the Client Partner - Director (Banking) role at Slalom

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Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value.

At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Job Title: Client Partner – Banking (Director)

We are looking for a Banking Client Partner!

You will play a key role in Slalom’s go to market team that is accountable for client strategy and delivery of services in your respective accounts.

The main responsibilities of this delivery role includes setting strategic multi-year direction for assigned territory, shaping, selling and delivering client programs and maintaining operational excellence for your portfolio.

So, what will I do?

• Establish, maintain and build Slalom’s relationship and brand within your assigned accounts through building high trust relationships with executive clients
• Identify and develop a pipeline of opportunities that align with our clients' strategic objectives and Slalom's capabilities.
• Collaborate seamlessly with our diverse teams, help define, shape and implement relevant industry solutions
• Partner with Sales & Alliance teams to drive business development and shepherd contracting and operational processes
• Drive comprehensive Account Strategy, including developing strong partnerships with relevant Alliance partners in client ecosystems
• Guide clients from initial ideation to the successful delivery of complex, multi-disciplinary engagements.
• Own the overall customer satisfaction survey outcomes, including the transformational scoring that rates Slalom’s overall relationship with our clients.
• Participate in Slalom leadership forums and be an ambassador of Slalom’s culture and values
  
  

Key Metrics

• Responsible for 40% individual utilization target
• Drive revenue responsibility of $5million +
• CSAT annual score ratings of over 90%
  
  

And, what will I bring?

• Prior experience in a leadership role in a consulting environment (required)
• Extensive recent account development and delivery management experience with clients in the Canadian banking industry (required)
• Advanced project delivery across technical, business transformation, strategic programs, including all aspects of program management (preferably in an agile environment and delivering cloud solutions)
• Excellent negotiation, conflict management, problem-solving, and decision-making skills
• Prior experience meeting and exceeding revenue targets of similar size
• Experienced with leading the delivery of large complex technology services and consulting service based programs
• Experience managing account commercials, including pricing, profitability, and contracts
• Familiarity in modern technology trends across Cloud & Data domains an asset.
• Familiarity working with AWS, Microsoft, Google or Salesforce an asset.
  
  

Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements

Slalom Employee Perks

• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Annual retreats
• Holiday parties
• Employee resource groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)
  
  

Tangible perks

• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Annual “Thrive Well-Being” Gift Card
• Family planning/ Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!
• All benefits are subject to eligibility requirements
  
  

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Business Consulting and Services

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