Client Partner

Brainlabs; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Brainlabs is a full-service, founder-led agency helping brands grow revenue through a scientifically driven approach to media. The Client Partner role sits in a hybrid Toronto office and focuses on building high-value, long-term client relationships with strategic growth in mind.

You will lead client engagements from initial pitches through delivery, ensuring flawless execution, expanding work across markets, and acting as a trusted advisor who translates challenges into concrete media solutions.

Qualifications

• 12+ years experience delivering full service media solutions to clients within your vertical specialization.
• Proven client leadership skills and trusted advisor to multiple clients.
• Understanding of how marketing/media effectiveness links to business growth and financial success.
• Strong storytelling and presentation with proven pitch experience.

Responsibilities

• Pitch and help win new clients in your sector/vertical expertise.
• Grow client revenue through up/cross-selling Brainlabs solutions, products and services.
• Understand your client business and ensure the SOW is fulfilled.
• Exercise judgement in creating solutions for clients.
• Develop client case studies and articles promoting Brainlabs solutions.
• Anticipate client challenges and tailor optimum solutions.

Skills

Client leadership

Storytelling

Pitch experience

Relationship building

Communication

Problem solving

Strategic thinking

Industry knowledge

Job description

Brainlabs is the independent, founder-led agency building the future of media. We have over 1000 Brainlabbers based across the global, all united through the 12 principles laid out in our Culture Code. We're full-service, with people and AI agents working side by side, all aligned to one thing: maximizing our clients' revenue through a genuinely scientific approach to media. If you want to help play your part in achieving this for the world's biggest brands in an environment that will support and challenge you in equal measure, this is where you do it.

So you’re interested in becoming a Client Partner? Let's dive into what that means:

Classification: Full-time
Reporting to: Managing Director
Location: Hybrid (3 days/week) in Toronto, Ontario
Work Authorization: Candidates must be legally authorized to work in Canada. We are unable to provide visa sponsorship or continuation for this position.

This role helps to build high-value, long-term relationships with clients. From winning new clients through to growing existing clients you will focus on growing client engagement and revenue. You represent Brainlabs as a ‘window’ through which excellent media solutions are delivered to clients. You run the client account with flawless execution, being a key stakeholder for the client. You deliver high quality client delivery and commercial success for Brainlabs.

In this rol e you will:

• Pitch and help win new clients in your area of sector/vertical expertise.
  
• Help deliver strategic client growth plans for your clients, growing additional client revenue by up/cross-selling Brainlabs solutions, products and services, tailored to your client vertical.
  
• Understand your client business and ensure the SOW is fulfilled.
  
• Exercise judgement in creating solutions for clients
  
• Develop your portfolio of client case studies and articles promoting Brainlabs solutions.
  
• Actively anticipate client challenges and tailor optimum solutions
  

We’re looking for someone who:

• Has 12+ years experience of delivering full service media solutions to clients within your vertical specialisation.
  
• Has proven client leadership skills and already be a trusted advisor to a number of clients.
  
• Has applied knowledge of how marketing/media effectiveness links directly to business growth and financial success for clients.
  
• Is a great storyteller and presenter with proven pitch experience.
  
• Is a brilliant communicator, relationship builder and capable of translating challenges into real media solutions
  
• Is a natural problem solver who enjoys providing solutions for clients
  
• Understands full end-to-end workings of a full-service media agency and how component parts work to deliver an integrated solution.

And this is what success looks like in the role:

• You will live our culture code every day!
  
• You’ll become an indispensable trusted, strategic adviser to your clients.
  
• Award wins for your client solutions
  
• Minimum 7+ TRR scores or CSAT
  
• Internal profitability metric hit such as DLM, revenue targets
  
• A growing portfolio of revenue across your client or portfolio of clients
  
• Evidence of broad revenue sources for your client via multiple Brainlabs products
  
• Increasing profile in the media world in your sector/marketing prompting Brainlabs and your client success
  
• Be revenue hungry and pitch successfully
  
• Make your client stakeholders famous and successful!
  

What happens next?

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

A note on our offices: We pride ourselves in being a company with an office-centric culture and, for the majority of roles we expect people to be in commuting distance of the office and come in for around 3 days per week.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!