Client Operations Coordinator

Dentsu Aegis Network; Toronto; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading company seeks a Client Operations Coordinator to provide quality media operations support. The role involves managing client campaigns, ensuring process alignment, and enhancing operational efficiency across various media platforms, with a focus on best practices and continuous improvement.

Benefits

Medical benefits

Dental benefits

Paid time off

RRSP

Qualifications

• Relevant work experience in media client services or operations.
• Experience with media systems like Adtraq or EAS.
• Strong MS Excel skills (Pivot Tables, VLOOKUP).

Responsibilities

• Manage campaign timelines and deliver operational support.
• Maintain client reporting requirements and generate reporting templates.
• Provide additional operational support as needed.

Skills

Time Management

Relationship Building

Customer Service

Communication

Budgeting

Education

Post-secondary Degree or Diploma in Media, Advertising, Finance, Business

Tools

Adtraq

EAS

MS Excel

Job description

Job Description:

Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.

The Client Operations Coordinator is responsible for providing quality media operations support to dentsu. Canada’s Media and Performance brands. The role will support designated clients through execution of mediaoperational activities concerning client and budget management, campaign delivery, and reporting. The Coordinator will ensure client-centric focus on best practice, process and policy alignment, as well as continuous improvement.

Accountabilities:
• Manage campaign timelines and deliver operational support in coordination with internal and externalpartners to ensure that appropriate materials are received and/or distributed correctly and to meet orexceed client specifications and expectations of quality.
• Engage and maintain relationships across Media Operations, and key partners across all Media brands inCanada.
• Partner with team members and leadership in implementing continuous improvement related to client andcampaign delivery to make the process more effective for clients and businesses across Canada.
• Ensure client transitions, from onboarding through offboarding, are properly supported and managed.
• Partner with planning brands to provide operational support for client contract and records setup andsystem maintenance.
• Ensure budget maintenance and utilization is supported through creation and/or tracking of referencerequirements, such as Media Purchase Authorizations (MPAs) and budget details.
• Maintain client reporting requirements and generate reporting templates in accordance with requirements.
• Support brand leadership in performing client audits.
• Provide additional operational support as needed.

Qualifications:
• Post-secondary Degree or Diploma in Media, Advertising, Finance, Business, or related field.
• Relevant work experience in media client services or media operations in digital (programmatic, searchand social, direct digital) and/or non-digital (Broadcast and Print and Out-of-Home).
• Excellent time management and ability to help media operations and planning teams meet urgentdeadlines.
• Ability to work cross-functionally and build relationships with multiple stakeholders.
• Ability to drive continuous improvement and best-in-class customer service.
• Strong written and verbal communication skills.
• Knowledge and proven experience with finance, budgeting, and cost control principles.
• Previous experience with media systems such as Adtraq or EAS.
• Strong MS Excel skills – Pivot Tables, VLOOKUP’s, etc

Additional information

The salary range for this position is$50k-$55k. Actual salary within thesalary range will be based on avariety of factors including relevantexperience, knowledge, and skills.A range of medical, dental, RRSP,paid time off, and/or other benefitsalso are available to all permanentemployees.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [e-mail] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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Location:

Toronto

Brand:

Dentsu Media

Time Type:

Full time

Contract Type:

Permanent