Client Operations Coordinator

Dentsu Aegis Network Ltd.; Old Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Operations Coordinator to enhance media operations and client services. This role is pivotal in ensuring seamless campaign management and operational support, driving continuous improvement, and maintaining strong relationships across various media brands. As a part of a dynamic team, you will engage in budget management, reporting, and client transitions, making a significant impact on business performance. If you are passionate about media and thrive in a collaborative environment, this opportunity offers a chance to contribute to transformative business outcomes while enjoying a range of benefits.

Benefits

Medical Insurance

Dental Insurance

RRSP

Paid Time Off

Qualifications

• Degree in Media, Advertising, Finance, Business or related field required.
• Experience in media client services or operations in digital and non-digital.

Responsibilities

• Manage campaign timelines and deliver operational support.
• Engage and maintain relationships across Media Operations.

Skills

Media Client Services

Time Management

Cross-functional Collaboration

Customer Service

Finance and Budgeting

MS Excel

Media Systems (Adtraq, EAS)

Education

Post-secondary Degree or Diploma in Media, Advertising, Finance, Business

Tools

Adtraq

EAS

MS Excel

Job description

Client Operations Coordinator

Apply locations: Toronto, Vancouver

Time type: Full time

Posted on: Posted 4 Days Ago

Job requisition id: R1080830

Job Description:

Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms.

The Client Operations Coordinator is responsible for providing quality media operations support to dentsu Canada’s Media and Performance brands. The role will support designated clients through execution of media operational activities concerning client and budget management, campaign delivery, and reporting. The Coordinator will ensure client-centric focus on best practice, process and policy alignment, as well as continuous improvement.

Accountabilities:

1. Manage campaign timelines and deliver operational support in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly and to meet or exceed client specifications and expectations of quality.
2. Engage and maintain relationships across Media Operations, and key partners across all Media brands in Canada.
3. Partner with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses across Canada.
4. Ensure client transitions, from onboarding through offboarding, are properly supported and managed.
5. Partner with planning brands to provide operational support for client contract and records setup and system maintenance.
6. Ensure budget maintenance and utilization is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorizations (MPAs) and budget details.
7. Maintain client reporting requirements and generate reporting templates in accordance with requirements.
8. Support brand leadership in performing client audits.
9. Provide additional operational support as needed.

Qualifications:

1. Post-secondary Degree or Diploma in Media, Advertising, Finance, Business, or related field.
2. Relevant work experience in media client services or media operations in digital (programmatic, search and social, direct digital) and/or non-digital (Broadcast and Print and Out-of-Home).
3. Excellent time management and ability to help media operations and planning teams meet urgent deadlines.
4. Ability to work cross-functionally and build relationships with multiple stakeholders.
5. Ability to drive continuous improvement and best-in-class customer service.
6. Strong written and verbal communication skills.
7. Knowledge and proven experience with finance, budgeting, and cost control principles.
8. Previous experience with media systems such as Adtraq or EAS.
9. Strong MS Excel skills – Pivot Tables, VLOOKUP’s, etc.

Additional information:

The salary range for this position is $45k-$60k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [e-mail] or to begin a conversation about your individual accessibility needs throughout the hiring process.

Location: Toronto

Brand: Dentsu Media

Time Type: Full time

Contract Type: Permanent