Client Growth & Expansion Specialist

Brex; Vancouver; Hybrid; CAD 115,000 - 129,000; Full time

Benefits offered by this job

Hybrid work environment

Up to four weeks remote per year

Job summary

Brex is hiring a Client Development Representative to engage and expand an assigned customer book. You’ll blend high-velocity outreach with consultative discovery to identify opportunities and drive measurable revenue outcomes.

This role is based in multiple offices including Vancouver, with a hybrid schedule and optional remote weeks. Ideal candidates enjoy building relationships and navigating commercial discussions at scale.

Qualifications

• 2+ years of customer-facing experience in sales, hospitality, customer service, or related field.
• Experience in a general sales role or demonstrated interest in building a sales career.
• Strong urgency and adaptability in live customer conversations.
• Excellent written and verbal communication skills, including the ability to clearly articulate Brex’s value.
• Demonstrated ability to collaborate cross-functionally and influence internal partners based on customer needs.
• Coachability, resilience, and a growth mindset.
• Bachelor’s degree in finance, business, or related field.

Responsibilities

• Drive daily customer outreach across email, phone, and social channels to generate a qualified pipeline for expansion.
• Serve as a primary point of contact for an assigned portfolio, helping existing customers get more value from Brex.
• Identify and advance expansion opportunities by connecting Brex solutions to measurable business outcomes.
• Lead structured discovery calls; develop commercial proposals and negotiate rewards, pricing, and other deal terms.
• Develop a strong understanding of customer workflows, accounting processes, and financial priorities to uncover pain points and drive adoption.
• Build relationships with finance stakeholders, from Controllers to CFOs; tailor value messaging, surface risks early, and recommend clear action plans.
• Partner with Underwriting, Deal Desk, and internal account teams to balance customer needs with commercial impact.
• Maintain rigorous forecasting, CRM hygiene, activity tracking, opportunity qualification, and proactive stakeholder communication.
• Advocate for customers internally by sharing recurring feedback and insights that improve the product and customer experience.

Skills

Customer-facing experience

Sales

Communication

Cross-functional collaboration

Growth mindset

Coachability

Education

Bachelor’s degree in finance or business

Tools

Salesforce

Gong

Job description

Brex is hiring a Client Development Representative to engage and expand an assigned customer book. You’ll blend high-velocity outreach with consultative discovery to identify opportunities and drive measurable revenue outcomes.

This role is based in multiple offices including Vancouver, with a hybrid schedule and optional remote weeks. Ideal candidates enjoy building relationships and navigating commercial discussions at scale.