Client Development Representative

Jackalope Digital LLC; Vancouver; Hybrid; CAD 73,000 - 87,000; Full time

Benefits offered by this job

Hybrid work environment

Up to 4 weeks remote per year

Job summary

Brex seeks a Client Development Representative to engage and expand an existing customer book. You will combine high-velocity outreach with consultative discovery to identify opportunities, align stakeholders, and deliver measurable customer and revenue outcomes.

This hybrid role can be based in New York, San Francisco, Vancouver or Seattle, with a requirement for 3 in-office days weekly and up to four weeks remote per year. Strong communication and cross-functional collaboration are essential.

Qualifications

• 2+ years of customer-facing experience in sales, hospitality, customer service, or a related field.
• Bachelor’s degree in finance, business, or a related field.
• Experience in a general sales role or demonstrated interest in building a sales career.

Responsibilities

• Drive daily customer outreach across email, phone, and social channels to generate a qualified pipeline for expansion.
• Serve as a primary point of contact for an assigned portfolio, helping existing customers get more value from Brex.
• Identify and advance expansion opportunities by connecting Brex solutions to measurable business outcomes.
• Lead structured discovery calls; develop commercial proposals and negotiate rewards, pricing, and other deal terms.
• Develop a strong understanding of customer workflows, accounting processes, and financial priorities to uncover pain points and drive adoption.
• Build relationships with finance stakeholders, from Controllers to CFOs; tailor value messaging, surface risks early, and recommend clear action plans.
• Partner with Underwriting, Deal Desk, and internal account teams to balance customer needs with commercial impact.
• Maintain rigorous forecasting, CRM hygiene, activity tracking, opportunity qualification, and proactive stakeholder communication.
• Advocate for customers internally by sharing recurring feedback and insights that improve the product and customer experience.

Skills

Customer engagement

Cross-functional collaboration

Communication skills

Growth mindset

Adaptability

Time management

Education

Bachelor’s degree in finance or business

Tools

Salesforce

Gong

Job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

What You'll Do

As a Client Development Representative (CDR), you’ll own customer engagement and expansion within an assigned book of Brex existing customers. You’ll combine high-velocity outreach with consultative discovery to identify opportunities, align stakeholders, and deliver measurable customer and revenue outcomes. This is an ideal role for someone building a sales career who enjoys developing customer relationships, navigating commercial conversations, and partnering cross-functionally to drive results.

Where You'll Work

This role will be based either within our New York City, San Francisco, Vancouver or Seattle offices. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week: Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Drive daily customer outreach across email, phone, and social channels to generate a qualified pipeline for expansion.
• Serve as a primary point of contact for an assigned portfolio, helping existing customers get more value from Brex.
• Identify and advance expansion opportunities by connecting Brex solutions to measurable business outcomes.
• Lead structured discovery calls; develop commercial proposals and negotiate rewards, pricing, and other deal terms.
• Develop a strong understanding of customer workflows, accounting processes, and financial priorities to uncover pain points and drive adoption.
• Build relationships with finance stakeholders, from Controllers to CFOs; tailor value messaging, surface risks early, and recommend clear action plans.
• Partner with Underwriting, Deal Desk, and internal account teams to balance customer needs with commercial impact.
• Maintain rigorous forecasting, CRM hygiene, activity tracking, opportunity qualification, and proactive stakeholder communication.
• Advocate for customers internally by sharing recurring feedback and insights that improve the product and customer experience.

Requirements

• 2+ years of customer-facing experience in sales, hospitality, customer service, or a related field.
• Experience in a general sales role or demonstrated interest in building a sales career.
• Strong urgency and adaptability in live customer conversations.
• Excellent written and verbal communication skills, including the ability to clearly articulate Brex’s value.
• Demonstrated ability to collaborate cross-functionally and influence internal partners based on customer needs.
• Coachability, resilience, and a growth mindset.
• Bachelor’s degree in finance, business, or a related field.

Bonus Points

• Experience managing a book of business, account health, executive relationships, renewals, expansions, or new-business acquisition.
• Familiarity with finance workflows, ERPs, spend-management platforms, or AP automation tools.
• Experience in fintech, payments, corporate accounting, financial systems, or credit-card management.
• Knowledge of credit limits, rewards, and underwriting.
• Experience working in a high-growth startup environment.
• Comfort building relationships across seniority levels and functions.
• Familiarity with tools such as Salesforce and Gong.
• A track record of building creative processes, using AI to improve efficiency, or finding resourceful ways to deliver results.

Compensation

The expected OTE range for this role is $73,040 - $86,735 CAD. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. This OTE range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime. The OTE figure listed here includes base compensation and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation.