Client‑Facing IT Director – Pharma & Solutions

Power Staffing Solutions; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Power Staffing Solutions is seeking a hands-on Manager, Information Technology to own the organization’s technology environment and serve as a key client-facing technology partner within the pharmaceutical industry in Toronto.

The role blends deep technical know-how with business development, relationship management, and clear communication with clients, partners, and internal leadership to ensure successful delivery.

Qualifications

• Minimum 5+ years in progressive IT leadership or hands-on IT management.

Responsibilities

• Own the organization’s day-to-day IT environment, ensuring systems, applications, infrastructure, devices, and networks are reliable, secure, and scalable.
• Act as a client-facing IT partner, working directly with pharmaceutical clients to understand technology requirements, identify opportunities, and support solution delivery.
• Build and maintain strong relationships with pharmaceutical clients, partners, vendors, and technology providers.
• Participate in client meetings, discovery discussions, solution presentations, and ongoing account conversations.
• Translate client business and technology requirements into practical IT solutions and actionable recommendations.
• Manage the Microsoft 365 environment, including Entra ID, Intune, Exchange Online, Teams, SharePoint, and OneDrive.
• Manage and support Salesforce and other critical business systems, including configurations, integrations, permissions, data quality, and production issues.
• Provide hands-on troubleshooting across hardware, software, cloud environments, applications, networking, and access.
• Identify opportunities to improve client and internal business processes through technology, automation, system enhancements, and improved workflows.
• Support integrations between Salesforce, internal applications, third-party platforms, clients, and partners.
• Implement and maintain practical cybersecurity practices, including MFA, endpoint security, access controls, patching, backups, vulnerability management, and incident response.
• Support security, privacy, compliance, and SOC 2 initiatives.
• Manage relationships with MSPs, IT vendors, consultants, Salesforce partners, and technology providers.
• Evaluate technology solutions and make recommendations based on client and business requirements.
• Partner with leadership to develop technology roadmaps and prioritize investments.
• Help grow and strengthen the organization’s technology services and client relationships within the pharmaceutical sector.

Skills

Client-facing communication

Relationship management

Business development

Account growth

Strategic thinking

Tools

Microsoft 365

Entra ID

Intune

Exchange Online

Teams

SharePoint

OneDrive

Salesforce

Cybersecurity practices

Cloud security

Job description

Power Staffing Solutions is seeking a hands-on Manager, Information Technology to own the organization’s technology environment and serve as a key client-facing technology partner within the pharmaceutical industry in Toronto.

The role blends deep technical know-how with business development, relationship management, and clear communication with clients, partners, and internal leadership to ensure successful delivery.