Client Experience and Services Manager

SEPHORA; Pickering; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate Stage Experience and Services Manager for their Pickering location. In this pivotal role, you will lead and develop a dynamic team of Beauty Advisors, ensuring exceptional client experiences while driving sales and service excellence. Your entrepreneurial spirit will help align team efforts with store goals and trends, while your commitment to training will foster a culture of continuous improvement. Join a vibrant community that values diversity and invests in your professional growth, offering exclusive perks and a supportive environment to flourish in your career.

Benefits

Employee Discounts

Exclusive Brand Events

Comprehensive Training Programs

Qualifications

• 2-4 years of experience in a similar role at a high-volume store.
• Exceptional leadership and influential skills.

Responsibilities

• Manage all aspects of the sales experience and services in the store.
• Execute training for Beauty Advisors and ensure client feedback is addressed.

Skills

Leadership Skills

Client Engagement

Training and Development

Team Building

Retail Management

Education

High School Diploma

Bachelor's Degree in Business or Related Field

Job description

Stage Experience and Services Manager, Stores

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 265105

Store Name/Number: ON-Shops at Pickering City Centre (1674)

Address: 1355 Kingston Road Unit 124, Pickering, ON L1V 1B8, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

You’ll love working here…

As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all Beauty Advisors and Paid Services Beauty Advisor (PSBA) teams who deliver client service in the Makeup, Skincare, Haircare, and Fragrance departments within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

• Training & Development. Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisor’s. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
• Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisor’s and clients on-stage whenever possible.
• Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates.
• Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the Beauty Advisor’s are aligned with each.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
• You have exceptional leadership and influential skills.
• You have proven ability to lead and build top performing teams.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.