Stage Experience and Services Manager, Stores

SEPHORA; Pickering; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in beauty retail is seeking a passionate Stage Experience and Services Manager to lead exceptional client services and experiences. This role focuses on developing teams of Beauty Advisors, ensuring they deliver top-notch service, and engaging with clients to enhance their experience. The ideal candidate will possess strong leadership skills, a commitment to training, and the ability to align team efforts with store goals. Join a vibrant community that values diversity, innovation, and personal growth in a dynamic retail environment.

Benefits

Discounts

Gratis Products

Exclusive Events

Career Development Opportunities

Qualifications

• 2-4 years of experience in a similar role or equivalent internal experience.
• Exceptional leadership and influence skills.

Responsibilities

• Oversee sales experience, services, classes, and events at the store.
• Conduct training for new hires and existing Beauty Advisors.

Skills

Leadership Skills

Client Service

Training & Development

Talent Management

Entrepreneurial Spirit

Education

2-4 years of experience in a similar role

Job description

Stage Experience and Services Manager, Stores

Join to apply for the Stage Experience and Services Manager, Stores role at SEPHORA

Job Details

Job ID: 265105

Store Name/Number: ON-Shops at Pickering City Centre (1674)

Address: 1355 Kingston Road Unit 124, Pickering, ON L1V 1B8, Canada

Full Time/Part Time: Full Time

Position Type: Regular

About Sephora Canada

We’re passionate about finding and sharing beauty in the world. Our innovation, trend leadership, and focus on customer experience make us the most-loved beauty community in Canada. We celebrate our communities, differences, and our employees' spirit.

Role Overview

As the Manager, Client Services & Experience, you will oversee sales experience, services, classes, and events at a Sephora store. You will develop the Beauty Advisors and Paid Services Beauty Advisor teams, ensuring they deliver exceptional client service across departments and achieve company objectives. Your responsibilities include:

• Training & Development: Conduct training for new hires and existing Beauty Advisors, facilitate Welcome to Sephora and Sephora 101 sessions.
• Client Focus: Respond promptly to client feedback via Medallia, hotline, or direct feedback. Act as the Client Experience Lead and engage with clients and Beauty Advisors on-stage.
• Talent Management: Communicate hiring needs, participate in hiring processes, and utilize the My Sephora Career system for sourcing and onboarding.
• Entrepreneurial Spirit: Align store goals with team efforts, identify opportunities, and stay informed on trends.
• Employee Engagement: Demonstrate Sephora values including Passion, Innovation, Expertise, Work-Life Balance, Respect, Teamwork, and Initiative.

Ideal Candidate

• 2-4 years of experience in a similar role or equivalent internal experience.
• Exceptional leadership and influence skills.
• Proven ability to lead and develop top-performing teams.
• Ability to attract and train talented store leaders.
• Flexible availability for peak retail hours, including nights, weekends, and holidays.

Benefits of Working at Sephora

• Collaborate with industry-leading talent.
• Enjoy discounts, gratis products, and exclusive events.
• Access extensive training and career development opportunities.

Sephora Canada is committed to diversity and inclusion, providing equal opportunities for all candidates and employees. Accommodations are available upon request during the recruitment process and employment.