Client Executive

Building Roots Co.; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading construction company in London is seeking a dedicated Client Executive to manage client relationships and drive business growth. You will be responsible for overseeing client accounts, understanding project requirements, and ensuring timely delivery of construction projects. The ideal candidate has prior experience in a client-facing role, strong communication skills, and a solid understanding of construction processes.

Qualifications

• Prior experience in a client-facing role within the construction industry.
• Strong communication and interpersonal skills to effectively engage with clients.
• Excellent project management skills with a focus on delivering results and meeting deadlines.

Responsibilities

• Manage client accounts and maintain strong relationships with key stakeholders.
• Collaborate with internal teams to ensure projects are delivered according to client specifications.
• Address client inquiries and concerns in a timely and professional manner.

Skills

Client relationship management

Communication skills

Project management

Technical understanding of construction

Tools

CRM software

Project management tools

Job description

Description

We are looking for a dedicated Client Executive to join Building Roots Co., a leading construction company based in London. As a Client Executive, you will play a crucial role in managing client relationships, ensuring customer satisfaction, and driving business growth. You will be involved in a variety of construction projects, working closely with clients to understand their needs and deliver exceptional results.

This position is vital to our company's success as you will be the primary point of contact for clients, representing Building Roots Co. in a professional and customer-centric manner. Your ability to build strong relationships, communicate effectively, and understand project requirements will be key to delivering projects on time and within budget. Join us in shaping the future of construction with innovative solutions and exceptional client service.

Responsibilities:

• Manage client accounts and maintain strong relationships with key stakeholders.
• Understand client needs and requirements to propose suitable construction solutions.
• Collaborate with internal teams to ensure projects are delivered according to client specifications.
• Prepare and present project proposals, contracts, and progress reports to clients.
• Address client inquiries and concerns in a timely and professional manner.
• Monitor project timelines, budgets, and resources to achieve project milestones.
• Identify opportunities for upselling or cross-selling additional services to clients.
• Stay updated on industry trends and competitor activities to provide strategic insights to clients.

Requirements:

• Prior experience in a client-facing role within the construction industry.
• Strong communication and interpersonal skills to effectively engage with clients.
• Ability to understand technical construction requirements and translate them into client solutions.
• Excellent project management skills with a focus on delivering results and meeting deadlines.
• Proven track record of building and maintaining long-term client relationships.
• Knowledge of construction processes, materials, and regulations.
• Proficiency in CRM software and project management tools.
• Ability to work collaboratively in a team environment and independently when required.