Client Engagement Manager

Leadingtalent; Markham; On-site; Full time

Job description

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

We are seeking a skilled software developer to join our IBM Software team. As part of our team, you will be responsible for developing and maintaining high-quality software products, working with a variety of technologies and programming languages.

Responsibilities

As a client engagement manager, you are responsible for engaging with IBM clients in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. You will be assigned to work with strategic customers looking to adopt watsonx Orchestrate. You will work directly with the end client, planning for and executing implementation plans. You will collaborate with the assigned IBM account teams to ensure the right client sponsors and champions are actively involved and upon successful implementation validate key performance measurements have been met. You will interact with IBM development labs to provide product feedback and engage as needed for product support.

• Accelerate client adoption
• Drive future growth

Required Education

• Bachelor’s Degree

Preferred Education

• Master’s Degree

Required Technical and Professional Expertise

• 5+ years of experience in software development
• Demonstrating expertise and knowledge in more than one of the following programming languages such as Java, Python, UNIX Shell Scripting, C#, React, JavaScript, CSS, HTML, NodeJS, Dojo, Rust, Go (golang), Groovy.
• Understanding of a large scale product SDLC
• Championing the Voice of the Customer
• Customer Support Experience

Work Eligibility

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Equal Opportunity

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.