Client-Centric Immigration Front Desk Specialist

Socket.dev; Toronto; On-site; CAD 45,000 - 53,000; Full time

Benefits offered by this job

Competitive salary

RRSP matching

Wellness programs

Mentorship and advancement

Job summary

Green and Spiegel, Canada’s leading immigration law firm, seeks a Front Desk and Intake Coordinator to be the central client contact and support the team in administrative duties. The role reports to the Chief Operating Officer and requires exceptional customer service and attention to detail.

With a diverse team serving clients in about 30 languages, you will handle front desk tasks, triage calls, assist with file closures, and coordinate office duties while maintaining a professional and

Qualifications

• Minimum of one year experience in a similar role.
• Must be proficient in English. Proficiency in other languages an asset.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work in a high-volume environment.
• Proficiency in MS Office.

Responsibilities

• Greet clients upon arrival and address basic inquiries.
• Triag e telephone calls and fax messages to appropriate individuals.
• Monitor staff presence to direct telephone traffic efficiently.
• Handle and administer all client file closures.
• Kitchen duties including setup for and cleanup of meetings, and loading dishwashers.
• Ensure proper maintenance of office space and liaise with property management.
• Organize courier arrangements and other clerical duties.
• Assist with updates and notifications through the IRCC portal.

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

MS Office

Tools

MS Office

Job description

Green and Spiegel, Canada’s leading immigration law firm, seeks a Front Desk and Intake Coordinator to be the central client contact and support the team in administrative duties. The role reports to the Chief Operating Officer and requires exceptional customer service and attention to detail.

With a diverse team serving clients in about 30 languages, you will handle front desk tasks, triage calls, assist with file closures, and coordinate office duties while maintaining a professional and