Client Care Supervisor

Home Instead; Richmond; On-site; CAD 58,000 - 68,000; Full time

Job summary

A leading home care company is seeking a Client Care Supervisor to provide compassionate care for seniors in Richmond and surrounding areas. The role is focused on coordinating care plans, supporting caregivers, and ensuring high-quality service. If you are a confident leader with a passion for helping others, this is the perfect opportunity for you!

Benefits

Extended health and dental benefits

Competitive salary + bonuses

Paid time off and a supportive team culture

Leadership growth opportunities

Use of a company vehicle

Qualifications

• 3+ years of experience in home care or senior services.
• Tech-savvy to manage scheduling platforms, and a valid driver’s license.

Responsibilities

• Create personalized care plans and match caregivers with clients.
• Provide hands-on care and support when needed, acting as a resource during challenges.

Skills

Leadership

Coordination

Empathy

Communication

Education

Education in nursing or healthcare

Job description

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This range is provided by Home Instead. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$58,256.00/yr - CA$67,537.00/yr

Client Care Supervisor - Because You Were Made for Work That Matters

Job Type: Full-time | Monday-Friday with availability outside of regular office hours

Experience: 3+ years in home care, healthcare, or senior services

Tired of jobs that don’t matter? Step into one that does.

It’s purpose-driven, people-powered work. It's showing up for seniors and families when they need someone to rely on. It's tough, fast-paced, deeply human—and incredibly rewarding. We’re Winjack Senior Services Inc., and we provide compassionate, relationship-based home care to seniors in Richmond, North Delta, and Surrey. Our head office is in Richmond, but our impact reaches far beyond it.

We’re looking for a confident, outgoing Client Care Manager who’s not afraid to lead, coach, coordinate, and jump into the field themselves. If you’re the type of person who thrives on challenge, takes initiative, and truly cares about people—this could be your perfect fit.

What We Offer

• Extended health and dental benefits
• Competitive salary + bonuses
• Paid time off and a team that actually encourages using it
• Growth and leadership opportunities—we promote from within
• A workplace culture that’s built on compassion, accountability, and laughter
• Use of a company vehicle
  
  
  

What You’ll Do - Big Picture

• Be the bridge between families, caregivers, and clients—making sure everyone gets the support they need
• Create thoughtful, personalized care plans that reflect each senior’s unique story
• Match the right caregivers with the right clients, and back them up when things get tough
• Roll up your sleeves and provide direct care when needed—because leadership isn’t just behind a desk
• Be the go-to for quality checks, crisis-solving, family updates, and team coaching
• Represent our company with heart and confidence when you recommend services and sign new clients
• Help us grow—with new service offerings, stronger community connections, and team development
  
  
  

This Role is For You If You’re...

• Outgoing, confident, and calm under pressure
• The kind of leader who builds trust fast and follows through every time
• Someone who wants to be hands-on, not stuck behind the scenes
• Comfortable navigating care challenges, coordinating schedules, and coaching teams
• Genuinely moved by the chance to improve someone’s life—and not afraid of the hard stuff that comes with it
• Cool under pressure and knows how to juggle competing priorities with ease
• Tech-savvy and confident using digital tools, including scheduling and client care systems
• A builder of strong relationships and communicate with clarity, empathy, and confidence
• Poised to act with integrity and sound judgment—trusted to make fair, professional decisions
• The type who thinks ahead and gets things done—daily, monthly, and long-term priorities stay on track
  
  
  

Qualifications

• 3+ years of home care, healthcare, or senior services experience (leadership experience preferred)
• Education in nursing, social work, healthcare, or related field is a plus
• RN, LPN or HCA credentials are an asset (but not required)
• Valid driver’s license, reliable vehicle for home visits
• Comfortable driving in Richmond, North Delta, and Surrey
• Tech-savvy enough to manage scheduling and documentation platforms
• Physically able to provide personal care and conduct in-home visits
  
  
  

What You’ll Love About Working Here

We’re not just building a care company. We’re building a culture. One where people show up, support each other, and have fun—even on the hard days. If you want to be part of something meaningful and make a difference in your community, apply today.

Winjack Senior Services Inc. is an equal opportunity employer. Only shortlisted candidates will be contacted. Thank you for your time!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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