Client Care Representative – Personal Lines Renewals

HUB International; Quesnel; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Extended health benefits

Disability insurance

RRSP matching

Paid-time-off benefits

Eligible bonuses and commissions

Job summary

HUB International is hiring a Personal Insurance Advisor for their Renewal Team in Quesnel, British Columbia. This role requires proactive engagement with clients to review existing policies, identify coverage gaps, and provide tailored solutions. With a focus on building client relationships, you'll help ensure satisfaction and retention.

Ideal candidates should have at least 1 year of experience in Personal Insurance, possess strong communication skills, and a proactive approach to customer service. The position offers a hybrid work model and competitive salary options.

Qualifications

• Minimum 1 year of Personal Insurance experience.
• Desire to deliver exceptional client service.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Engage with clients to review existing coverage and provide tailored insurance solutions.
• Build relationships by offering exceptional service and ensuring policies are up-to-date.
• Generate cross-sell opportunities and achieve client satisfaction targets.

Skills

Personal Insurance experience

Client service

Sales initiatives

Communication skills

Education

Level 2 General Insurance License

CIP, CAIB, CRM, General Insurance & Risk Management Diploma

Job description

Personal Insurance Advisor for our Renewal Team

Responsibilities

• Proactively engage with clients prior to their policy renewals to review existing coverage, identify potential gaps, and provide tailored insurance solutions to meet their evolving needs.
• Build and nurture relationships with clients by offering exceptional service and ensuring their policies are up-to-date and accurately reflect their circumstances.
• Generate and identify cross-sell opportunities by reviewing clients’ portfolios and recommending additional products or services that add value and enhance coverage.
• Achieve retention goals and client satisfaction targets through diligent follow-up and personalized attention to renewal details.
• Stay informed and knowledgeable about Personal Lines products, ensuring the ability to provide expert advice and solutions.
• Enjoy flexibility with a hybrid role that allows for a combination of in-branch and remote work.

Qualifications

• Minimum 1 year of Personal Insurance experience.
• Level 2 General Insurance License is an asset, but not required.
• Desire and proactive ability to deliver exceptional client service.
• Demonstrated ability to work in a high-volume, fast paced team environment.
• Keen eye for detail and high sense of urgency.
• Strong communication skills in both written and verbal.
• Demonstrated ability to drive sales initiatives.
• Industry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma).

Salary and Benefits

The expected salary range for this position is $45,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.

HUB International offers comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Location & Travel

Department: Sales. Required Experience: Less than 1 year of relevant experience. Required Travel: No Travel Required.

Employment offer contingent upon completion of a successful background check.