Client Care Representative - Personal Lines

HUB International; Kamloops; On-site; CAD 45,000 - 55,000; Full time

Job summary

HUB International is seeking a Client Care Representative - Personal Lines to deliver exceptional service and insurance advice. The ideal candidate will have a minimum of 3 years in personal insurance, a Level 2 Insurance License, and a passion for helping clients protect their valuable assets. Join a dynamic team where celebration and collaboration are valued, and your contributions matter.

Benefits

Comprehensive benefits package

Paid time off for volunteering

Birthday paid day off

RRSP matching

Continuing education support

Qualifications

• Minimum 3 years Personal Insurance experience required.
• Strong written and verbal communication skills necessary.
• Proven ability to work in a fast-paced team environment.

Responsibilities

• Engage with clients to assess their insurance needs.
• Process renewals and ensure policies are issued in a timely manner.
• Achieve sales and retention goals.

Skills

Client Service

Communication

Critical Thinking

Problem Solving

Education

Level 2 General Insurance License

CIP, CAIB, CRM or equivalent

Job description

Client Care Representative - Personal Lines

Join to apply for the Client Care Representative - Personal Lines role at HUB International

Client Care Representative - Personal Lines

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Hi, we’re HUB!

We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Are you a bright, outgoing, people-oriented person, who has an inner love for holiday parties? If so, this is the CAREER for you!

As a Personal Insurance Advisor, you will help protect individuals most valuable assets. In this role, you will provide outstanding client service through your positive, friendly manner while educating clients in your excellent product knowledge in habitational, travel, and automobile insurance. You will also provide expert advice and solutions based on your client's insurance needs.

A day in the life –

• Engage with clients to understand and advise on their insurance needs to help develop the best coverage needed in all things Personal Insurance (habitational, travel, automobile)
• Follow-up regularly on sales leads and referral prospects
• Process and conduct renewals and ensure policies are processed and issued accurately in a timely manner
• Achieve sales and retention goals and targets
• Maintaining a high level of knowledge in all our Personal Lines and Auto products through continuous education and learning opportunities
• Establish referrals through local Realtors, Notaries, Mortgage Brokers and Centers of influence in your community
• Seek out leads through other business lines including auto and commercial
  
  

What You Will Bring To The Team –

• Minimum 3 years Personal Insurance experience
• Level 2 General Insurance License required
• Desire and proactive ability to deliver exceptional client service
• Demonstrated ability to work in a high-volume, fast paced team environment
• Keen eye for detail and high sense of urgency to serve the client's needs as your top priority
• Strong communication skills in both written and verbal
• Strong critical thinking and problem-solving abilities to offer unique solutions utilizing all offerings at HUB
• Demonstrated ability to drive sales initiatives
• Results driven and enjoy the challenge of meeting and exceeding your goals
• Industry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma)
  
  

Salary Expectations –

The compensation for this position is a variable compensation structure, ie., base salary plus commission. As such, the total compensation earned will vary depending on the successful candidate’s book of business at a particular time. The expected base salary for this position is $45,000.00 to $55,000.00, plus commissions will be paid based on successful sales performance. The total compensation will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses for some positions. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

Why Join HUB?

• Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!
• We work hard and play hard! Get ready for our Staff Holiday Parties!!
• Paid day off for your birthday – we want to celebrate you!
• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities
• Room to grow within the organization
• Lots of company perks, benefits, RRSP matching and great compensation
  
  

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.
  
  

If you value what we value, and like the perks along the way – Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to [e-mail] to request this. Only candidates selected for an interview will be contacted.

Department Sales

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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