Client Care Representative - Commercial Lines Trainee

HUB International; Chilliwack; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Extended health benefits

RRSP matching

Paid time off

Bonuses and commissions (some roles)

Career growth & training opportunities

Job summary

HUB International in Chilliwack, BC, is seeking a Client Care Representative - Commercial Lines Trainee to join our team. You will support producers and marketers with servicing commercial accounts, handling certificates, renewals, and client inquiries in a fast-paced environment.

Ideal candidates bring at least one year of commercial insurance experience, a Level 2 Insurance License (or willingness to obtain), and strong customer service with attention to detail.

Qualifications

• Minimum of one year commercial insurance experience as an Insurance Advisor.
• Level 2 Insurance License or willingness to obtain.
• Strong customer service focus with attention to detail.
• Pro-active and a self-starter in a fast-paced, client-focused team.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Industry designations or BCIT diploma are assets.

Responsibilities

• Assist producer and marketer with servicing commercial accounts.
• Process Certificates of Insurance, Cover Notes, Renewals and Invoices.
• Review policy documents for accuracy before sending to clients.
• Contact clients for renewal information and answer coverage questions.
• Coordinate with insurers on coverage and pricing to meet client needs.
• Update client information as changes occur.
• Support the floater with minimal duties.

Skills

Client service

Communication

Attention to detail

Self-motivated

Fast-paced environment

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Insurance License Level 2

CIP

CAIB

CRM

General Insurance & Risk Management Diploma – BCIT

Tools

Word

Excel

Outlook

Job description

## Client Care Representative - Commercial Lines TraineeApply: Onsite: Chilliwack, BC: Full time: Posted Today: R0039089**A path for every ambition.**At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.Your ambition has a home here. **Summary**Are you someone who thrives on the details, enjoys building client relationships, and feels energized by a fast-paced service environment where no two days look exactly the same? If so, this is more than just a job - it is a career with unlimited potential!As a **Commercial Insurance Associate**, you will apply your superior attention to detail and excellent client service skills while working closely with a team of Producers and Marketers on our Commercial accounts. You will help build long-term relationships with our clients with helping to answer client inquires and requests through policy and coverage insurers.**Qualifications**· Assist producer and marketer with all aspects of servicing commercial accounts· Meet existing clients’ needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements, In-House Policies, Invoicing, Finance Contracts, Customer Correspondence)· Review and ensure accuracy of policy documentation from insurers before forwarding to the client· Contact clients for renewal information· Take client calls and answer questions regarding coverages, accept and process online quotes· Negotiate with insurers on coverage and price so as to best meet the needs of the client in conjunction with the producer· Update client information as changes occur· Answer account related questions/requests from clients, lawyers, and banks· Provide policy and coverage information to clients upon request or inquiry· Will be assigned some minimal, but regular duties to help support the floater position**What you will bring to the role**· Level 2 Insurance License or willingness to obtain· Self-motivated with a strong sense of urgency· Motivated to help support a diverse team and contribute in a team environment· Minimum of one year commercial insurance experience as an Insurance Advisor· Pro-active and a self-starter with a keen attention to detail· Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs· Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization· Works well in a fast paced, client-focused environment· Proficiency in Microsoft Word, Excel, and Outlook· Industry designation an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma – BCIT)**Pay Transparency**The expected salary range for this position is $45,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. **What we offer you**We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.* Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans* Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance* A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career* Inserted bullet information here