Client Care Coordinator

Launch Rehab; Vancouver; On-site; CAD 28,929 - 37,195; Full time

Benefits offered by this job

Hands-on training across Janeapp, ICBC, WSBC and direct-billing portals

Extended health benefits for full-time team members

Competitive hourly wage with performance-based raises

Job summary

Launch Rehab is seeking client care coordinators to manage the first point of contact for clients in our Vancouver studios. You will handle booking, billing, and ensure a calm, friendly atmosphere.

Join our tight-knit team and enjoy responsibilities that enhance client experience. Full or part-time positions available with stable scheduling. Competitive wages and health benefits included.

Qualifications

• Knowledge of direct-billing portals and busy phone management.
• Willingness to learn about MSP, ICBC, WSBC, and extended health.
• Ability to maintain a welcoming environment.

Responsibilities

• Greet clients and manage check-in and check-out flow.
• Manage the studio's booking grid in Jane EMR.
• Answer coverage questions across different health programs.
• Support clinicians with small administrative tasks.
• Maintain a clean and inviting studio environment.

Skills

Comfortable with EMR systems (Jane)

Detail-oriented under pressure

Genuine warmth

Job description

We are hiring client care coordinators across our five studios. First point of contact for every client. You own booking, billing, coverage questions, and the calm, friendly tone that makes the studio feel different.

Independent five-studio multidisciplinary practice in Metro Vancouver, operating since 2015.

The client care coordinator role is not back-of-house — you set the client experience from the door inward.

Tight-knit teams.

WHO WE ARE LOOKING FOR

The clinician profile.

• Comfortable with EMR systems (Jane), direct-billing portals and a busy phone
• Coverage knowledge across MSP, ICBC, WSBC and extended health (training provided — bring the willingness to learn)
• Detail-oriented under pressure — the day will move, the booking grid needs to stay coherent
• Genuine warmth — every client gets remembered by name

DUTIES & RESPONSIBILITIES

What the day looks like.

• 01 Greet clients, manage check-in and check-out flow, run direct billing at point of service
• 02 Manage the studio's booking grid in Jane EMR — schedule, reschedule, juggle cancellations
• 03 Answer coverage questions across MSP, ICBC, WSBC and extended health
• 04 Support clinicians with small admin tasks (file paperwork, follow-up calls, supply tracking)
• 05 Maintain the cleanliness, warmth and small touches that make the studio feel cared for

LAUNCH PERKS

What we bring to the table.

• 01 A team that treats reception as a senior role — not a stepping stone
• 02 Hands‑on training across Janeapp, ICBC, WSBC and direct‑billing portals
• 03 Stable schedule, not a rotating one — we're open seven days, but your shifts don't bounce around
• 04 Competitive hourly wage with built‑in performance‑based raises
• 05 Extended health benefits for full‑time team members
• 06 Treatment at preferred rates for you and your immediate family

SCHEDULE

Hours that flex around your life.

Full or part‑time. Studios run roughly 7am–7pm Monday to Friday with Saturday shifts at most locations. We will work around the schedule that fits.

HOW TO APPLY

Send a real note.

Email your CV and a short note — tell us which studio(s) you would consider and one or two things about the kind of practice you want to build. We read everything ourselves.