Client Care Coordinator

Socket.dev; Sherwood Park; On-site; CAD 54,443,000 - 68,770,000; Full time

Benefits offered by this job

Health & Financial benefits

Work-life balance

Career development

Job summary

Amplifon Canada is seeking a Client Care Coordinator to join our hearing care team. You will manage the customer intake, schedule appointments, and support clinical screenings to ensure a smooth patient journey.

This role emphasizes front-desk excellence, data accuracy, and proactive outreach to grow store performance. We offer comprehensive benefits, ongoing training, and a collaborative, patient-centered work environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience, preferably in a medical setting.
• 2+ years of front desk or reception experience.

Responsibilities

• Manage the customer intake process and set appointment expectations for a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support the Hearing Care Professional with hearing screenings or routine repairs and troubleshooting.

Skills

Administrative experience

Front desk experience

Microsoft Office

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Amp Up Your Career

We are seeking a Client Care Coordinatorwho is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.

In this role, you will manage the customer intake process, support clinical screenings, and drive store performance through effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the emotions of sound.

Compensation: $19-$24/hour+ incentive opportunities

Schedule: Monday-Friday, 8:30 am-5:00 pm

Benefits Offered:

• Health & Financial:Extended Medical, Dental, and Vision Benefits, RRSP and DPSP with company match, Health Spending Account, Life Insurance, and annual reimbursement of membership dues/registration.
• Work-life Balance:Generous vacation, paid holidays, and volunteer time off.
• Well-being: Access to our Employee Assistance Program (EAP), providing support for you and your family.
• Career Development:Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and tuition reimbursement.

Key Responsibilities:

Customer Journey Management

• Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting.

Administration & Operations

• Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries.
• Maintain the customer database to ensure data accuracy and compliance with healthcare privacy standards.
• Drive appointments and store performance through proactive outbound calling to potential and existing customers.

Sales & Marketing Support

• Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications:

• High school diploma or equivalent.
• 2+ years of administrative experience, preferably in a medical setting.
• 2+ years of experience in a front desk or reception capacity.

Preferred Qualifications:

• 2+ years of appointment management experience.
• Previous experience working within a healthcare setting.
• Adaptable, detail-oriented, and self-motivated to help achieve revenue goals.
• Proficiency in Microsoft Office and Windows.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

#IND3