Client Care Coordinator

Classic-Lifecare; Prince George; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

RRSP matching program

Extended health and dental benefits

Ongoing education and professional dev

Employee recognition and appreciation

Career growth and leadership

Job summary

Classic LifeCare is seeking a Client Care Coordinator in Prince George to support clients, employees, and daily branch operations.

You will coordinate schedules, complete client intake, update care plans, and handle day-to-day operational needs while building strong relationships with clients, families, and healthcare staff.

Qualifications

• Administrative, customer service, or coordination experience.
• Scheduling or healthcare experience is asset.
• Valid driver's licence and reliable vehicle.
• Clear Criminal Record Check with Vulnerable Sector Search.

Responsibilities

• Coordinate client and employee schedules while ensuring exceptional service delivery.
• Complete client intake, in person assessments, update care plans, and maintain accurate documentation.
• Respond to scheduling changes, urgent requests, and day-to-day operational needs.
• Build positive relationships with clients, families, Health Care Workers, and community partners.
• Conduct client follow-up calls and in-home visits.
• Support recruitment, interviewing, onboarding, and employee orientation.
• Lead and collaborate with the Home Support Staff.
• Help ensure the daily operations of the Prince George branch run smoothly.
• Identify opportunities to improve workflows, systems, and the client and employee experience.
• Participate in meetings by creating agenda, sharing ideas, contributing to discussions, and supporting branch initiatives.

Skills

Administrative experience

Scheduling experience

Customer service

Job description

At Classic LifeCare, our mission is Enriching Lives Through Compassionate Care. We are committed to being the trusted choice in home care by treating every client, family member, and employee as a valued part of our family. Guided by our values of kindness, empathy, joy, understanding, and respect, we strive to create a workplace where compassion, collaboration, and excellence are at the heart of everything we do.

Classic LifeCare is a family-owned home care agency with over 50 years of experience and Accreditation Canada accreditation. We are looking for a Client Care Coordinator to join our Prince George team.

This is more than a scheduling role. As part of our small, collaborative office, you'll play an integral role in supporting our clients, employees, and the day-to-day success of the branch. You'll work closely with our Health Care Workers, Nursing Team, and office staff to ensure exceptional client care while helping create a positive and supportive workplace culture.

We're building a team of self-starters who don't just complete tasks—they identify opportunities, support one another, bring forward ideas, and help shape the future of our branch. If you're someone who enjoys taking initiative, solving problems, contributing in meetings, and continuously growing both professionally and personally, we'd love to meet you.

Schedule

• Monday to Friday
• 8:00 a.m. – 4:30 p.m.
• Participation in the after-hours on-call rotation

Compensation

Starting at $23+/hour, based on experience.

What You'll Do

• Coordinate client and employee schedules while ensuring exceptional service delivery.
• Complete client intake, in person assessments, update care plans, and maintain accurate documentation.
• Respond to scheduling changes, urgent requests, and day-to-day operational needs.
• Build positive relationships with clients, families, Health Care Workers, and community partners.
• Conduct client follow-up calls and in-home visits.
• Support recruitment, interviewing, onboarding, and employee orientation.
• Leading and collaborating with the Home Support Staff.
• Help ensure the daily operations of the Prince George branch run smoothly.
• Identify opportunities to improve workflows, systems, and the client and employee experience.
• Participate in meetings by creating agenda’s, sharing ideas, contributing to discussions, and supporting branch initiatives.

We're Looking For Someone Who

• Takes ownership and initiative without waiting to be asked.
• Looks for opportunities to improve processes rather than simply maintaining them.
• Is confident bringing forward ideas and contributing during team meetings.
• Enjoys working in a fast-paced, collaborative environment where everyone supports one another.
• Is organized, adaptable, and solutions focused.
• Has exceptional communication and customer service skills.
• Is committed to continuous learning and professional growth.
• Can work independently while recognizing when to collaborate and ask for support.
• Takes pride in helping create a positive workplace culture and exceptional client experience.
• Is confident in supporting growth and areas of improvement in others.

Qualifications

• Administrative, customer service, or coordination experience.
• Scheduling or healthcare experience is considered an asset.
• Valid driver's licence and reliable vehicle.
• Clear Criminal Record Check with Vulnerable Sector Search.

Why Join Classic LifeCare?

• Competitive compensation.
• RRSP matching program.
• Extended health and dental benefits.
• Ongoing education and professional development.
• Employee recognition and appreciation programs.
• Opportunities for career growth and leadership development.
• A supportive, family-oriented team where your ideas are valued and your contributions make a difference.

If you're looking for more than just a job and want to make a meaningful impact while helping build a strong, collaborative branch, we'd love to hear from you. Join us in enriching lives through compassionate care.