Client Care Coordinator

Classic LifeCare; Calgary; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Recognition program

Job summary

Classic LifeCare in Calgary is seeking a full-time Client Care Coordinator to join our team. This entry-level role focuses on supporting clients and care staff, ensuring attentive, high-quality care and strong relationships.

You will manage client intake and care schedules, coordinate staff, gather feedback, and handle admin tasks. The role offers weekday in-office hours and opportunities for advancement within our family-run agency.

Qualifications

• Empathetic, solutions-focused with multitasking ability.
• Excellent communication and active listening skills.
• Experience in customer service and attention to detail.

Responsibilities

• Manage new client intake and set up care schedules.
• Coordinate and maintain client and staff schedules.
• Collect feedback via phone and home visits.
• Handle general administrative tasks and data entry.
• Provide excellent customer service and resolve issues.
• Assist HR with screening and interviewing candidates.
• Participate in after-hours on-call rotation.

Skills

Customer service

Communication

Multitasking

Team player

Job description

Classic LifeCare is a trusted, family-run home care agency with over 50 years of experience providing exceptional healthcare services. We take pride in our accreditation by Accreditation Canada.

We are currently seeking a full-time Client Care Coordinator to join our Calgary team. This entry-level opportunity offers strong potential for career development within the organization.

About the Role:

As a Client Care Coordinator, you will play a key role in supporting our clients and care staff, helping ensure that every individual receives attentive, high-quality care. You'll work closely with our Health Care Workers and Nursing Team, contributing to the legacy of Classic LifeCare through ongoing learning and meaningful connections.

The ideal candidate is empathetic, solutions-focused, and thrives in a fast-paced, team-oriented environment. You’ll be responsible for building strong relationships, managing client care schedules, and ensuring prompt, effective responses to client and staff needs.

Schedule: Full-time, in office, Monday to Friday, 8:00 am – 4:30 pm

Key Responsibilities:

• Manage new client intake, including entering information and setting up care schedules in our system
• Coordinate and maintain client and staff schedules
• Collect feedback via phone and home visits to ensure satisfaction
• Handle general administrative tasks such as phone support and data entry
• Provide excellent customer service by addressing concerns and resolving issues
• Assist with HR functions such as screening and interviewing candidates for Health Care Assistant and Nursing roles
• Participate in the after-hours on-call rotation

What We’re Looking For:

• A motivated, adaptable individual with strong multitasking skills
• Excellent communication and active listening abilities
• Prior experience in customer service
• High attention to detail and strong time management, especially under pressure
• Team player with a positive attitude and strong problem-solving skills

What We Offer:

• Competitive pay rate
• Comprehensive medical and dental coverage
• Ongoing recognition and support for your contributions

We are committed to hiring individuals who are genuinely passionate about Enriching Lives through Compassionate Care. We value your kindness, empathy, joy, respect, and understanding in the workplace. At Classic LifeCare, diversity and inclusion are integral to our culture, and we welcome everyone.