Client Care Coordinator

Novel; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary services provider in Burlington is seeking a Client Care Coordinator to be the first point of contact, developing personal relationships with clients. This full-time role requires professionalism, empathy, and attention to detail. Compensation ranges from $23-25 per hour based on experience, with benefits including paid vacation and health care. Candidates with five years of experience are preferred but all passionate individuals are encouraged to apply.

Benefits

Employee Stock Option Plan

3 weeks of paid vacation

Generous CE allowance

Full health and dental

Veterinary care provided at cost

Qualifications

• Minimum of five years of working experience preferred.
• Professional and competent communication skills.
• Empathy towards pet owners' needs.

Responsibilities

• Serve as the first impression of the clinic.
• Develop personal relationships with clients and pets.
• Support policy and protocol development.

Skills

Client-facing communication

Efficiency

Attention to detail

Job description

Overview

Co-Founder & CEO of Novel, PhD Candidate @ OVC & Mom of 3 under 3.

ABOUT NOVEL

Novel believes that the world would be a better place if all pets were cared for, unconditionally. In order to accomplish this, veterinary medicine needs to be made more accessible for all.

Novel is creating a new standard of accessible veterinary medicine through our technician-led approach. This proprietary (indeed, novel) way of operating allows us to increase our veterinary output without compromising on the quality of medicine or appointment duration. Our operators are all owners, creating an aligned long-term interest between corporate and patient interest.

We are committed to being with the pet owner throughout every chapter of their pet health story, and we appreciate your interest in learning more about how we accomplish this effectively and accessibly.

About the Client Care Coordinator Role

Novel opened the doors to our inaugural location, located at 561 Brant Street (known as "Novel on Brant"), on April 11, 2025. Our Client Care Coordinator (CCC), in partnership with the entire team, plays a pivotal role in launching the clinic and launching the brand.

As the first impression of Novel, our CCC embodies superior client-facing communication skills, both in-person and over the phone. They conduct themselves with professionalism and competence, and are empathetic to the unique complexities pet owners face when determining the extent to which they can provide care for their pet at any given time. Most importantly, the CCC takes pride in developing personal relationships with Novel’s members and patients.

The CCC supports Novel’s proprietary team-based approach to medicine and embodies a collaborative, communicative spirit with a willingness to go above and beyond. They contribute to the establishment of corporate culture and are excited by the prospect of building a brand — not just a clinic — with a flexible, willing approach to professional contributions. They may support growth initiatives including policy and protocol development, training of staff, strategic planning initiatives, and more.

Novel on Brant has become an exceptionally busy practice, seeing between 30-40 appointments per day and growing 20% month over month. The ability to work efficiently, handle competing priorities, and exceptional attention to detail are absolutely required. We believe that a minimum of five years of working experience is therefore needed, but don’t hesitate to reach out if you’re a superstar!

COMPENSATION

$23-25/hour, depending on experience

BENEFITS

• Participation in our Employee Stock Option Plan - Become a part owner in the business!
• 3 weeks of paid vacation
• A generous CE allowance and four paid days for CE
• Full health and dental
• Veterinary care provided at cost

INTERESTED IN LEARNING MORE?

We’d love to hear from you. Email [e-mail] with your CV and a brief paragraph about why you’re interested and we’ll be sure to promptly respond!

And feel free to follow our social channels @novel.vet to keep up to date with our progress in the meantime.

Seniorities

• Mid-Senior level

Employment type

• Full-time

Job function

• Health Care Provider
• Industries: Veterinary Services

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