Client Care & Clinic Admin Specialist

HearingLife Canada; Carleton Place; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation package

Generous paid time off (vacation &

RRSP Matching

Healthcare and Dental for you and your

Ongoing training and development

Corporate discounts

Job summary

HearingLife Canada is seeking a Client Service Administrator to greet clients, manage appointments, and support clinicians in a fast-paced clinic environment. You will emphasize a people-first, client-centered approach to ensure a smooth hearing journey for every client.

The role requires strong organizational skills, reliable multi-tasking, and proficiency in Excel. Join a team that values collaboration and high-quality customer service across Canada.

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience in Microsoft Excel.

Responsibilities

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Ensure smooth clinic operations by managing clinician schedules, booking appointments, and coordinating follow-ups.
• Maintain client files, manage stock orders, and assist with basic hearing aid maintenance and events.
• Handle payments, insurance claims, accounts receivable, and inventory with attention to detail.

Skills

Customer service

Organizational skills

Excel

Job description

HearingLife Canada is seeking a Client Service Administrator to greet clients, manage appointments, and support clinicians in a fast-paced clinic environment. You will emphasize a people-first, client-centered approach to ensure a smooth hearing journey for every client.

The role requires strong organizational skills, reliable multi-tasking, and proficiency in Excel. Join a team that values collaboration and high-quality customer service across Canada.