Client Care & Billing Clerk

HearCANADA; Greater Sudbury; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hearing care provider in Sudbury is seeking a permanent full-time Client Care & Billing Clerk. The role involves supporting billing processes, assisting patients with inquiries, and providing administrative support. Candidates should have relevant experience and a customer-focused attitude.

Qualifications

• At least 2 years of experience in billing and accounts receivable.
• Bilingual in French is considered an asset.

Responsibilities

• Support billing and invoicing processes within the clinic.
• Assist patients with payment plans and inquiries.
• Provide backup support for the Client Care team.

Skills

Customer-focused attitude

Team player mindset

Tools

MS Office Suite

invoicing software

Job description

Part of WSAudiology group,

HearCanada bolsters a world-class team of hearing care professionals and pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are dedicated to delivering an exceptional client experience throughout the hearing journey, offering relevant and meaningful solutions.

We are currently seeking a permanent full-time Client Care & Billing Clerk for our Sudbury, ON hearing clinic. This is a day shift position, Monday to Friday, onsite from 8:30 am to 4:30 pm.

What You'll Do

1. Support billing and invoicing processes within the clinic
2. Assist patients with payment plans, insurance direct-billing, and payment inquiries
3. Maintain accurate records in relevant systems
4. Make collections calls as needed
5. Generate reports and maintain exported Excel reports accurately
6. Provide backup support for the Client Care team by handling general administrative tasks such as answering phones, scheduling appointments, and greeting patients

What We're Looking For

1. At least 2 years of experience in a professional environment involving billing, invoicing, and accounts receivable
2. Proficiency with MS Office Suite and the ability to learn and utilize financial software (experience with invoicing software is a plus)
3. Experience in a retail or clinical setting is advantageous
4. Bilingual in French is considered an asset
5. Customer-focused attitude and a team player mindset
6. Valid work authorization in Canada and a satisfactory criminal background check
7. Availability to work full-time hours on a permanent basis

HearCANADA is committed to fair and accessible employment practices and welcomes applications from candidates with disabilities. Accommodations are available upon request during all stages of the hiring process.