Client Care Associate

Western Financial Group; Sooke; On-site; CAD 36,000 - 44,000; Part time

Benefits offered by this job

14 Paid Wellness Days

3 weeks’ vacation

Company matching savings programs

100% employer paid group benefits

Job summary

Western Financial Group in Sooke, BC, is seeking a Client Care Associate to support licensing processes, assist customers, and connect them with the right service.

This position emphasizes strong customer service, teamwork, and the ability to navigate multiple computer programs. The role is 30 hours per week with a compensation range of CAD 36,000 to 44,000.

Applicants are encouraged to apply online; the company offers an inclusive culture and benefits.

Qualifications

• Strong organizational and administrative skills.
• Experience supporting admin functions in a team environment.
• Experience achieving sales targets individually and as a team.
• Well versed in navigating multiple computer programs at once.

Responsibilities

• Oversee Motor Licensing station start up, shut down processes, reconcile daily cash floats, ensure end of day reports are balanced and accurate
• Assist customers upon arrival in a friendly manner, reviewing their needs and connecting them with the appropriate service
• Respond to customer inquiries regarding Driving licensing services
• Provide exceptional customer service through effective communication, active listening, and professional phone etiquette
• Effectively manage multiple tasking, priorities in a fast passed environment while maintaining accuracy and attention to detail

Skills

Organizational skills

Administrative support

Sales targets

Multi-program navigation

Job description

Career Opportunities: Client Care Associate (83311)

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

Client Care Associate

Here is what a typical day looks like

• Oversee Motor Licensing station start up, shut down processes, reconcile daily cash floats, ensure end of day reports are balanced and accurate


• Assist customers upon arrival in a friendly manner, reviewing their needs and connecting them with the appropriate service


• Respond to customer inquirer's regarding Driving licensing services


• Provide exceptional customer service through effective communication, active listening, and professional phone etiquette


• Effectively manage multiple tasking, priorities in a fast passed environment while maintaining accuracy and attention to detail.

The value you bring

• Strong organizational and administrative skills


• Experience supporting admin functions in a team environment


• Experience achieving sales targets individual and as a team


• Well versed in navigating multiple computer programs at once


• Hours/Duration: 30 hours per week


• Location: Sooke, BC


• Current Vacancy: Yes


• Requisition #: 83311


• Compensation Range: $36,000 - $44,000

Why Western?

Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include:

• 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees

Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [e-mail] or visit our Careers page .

Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.