Client Assistant, Personal Lines Billing Team

NFP, an Aon company (Canada); London; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Client Assistant for its Personal Lines Admin team in Ontario. This role offers a unique opportunity to engage with clients daily, manage billing inquiries, and support administrative tasks in a dynamic environment. The ideal candidate will thrive in a fast-paced setting, showcasing strong organizational skills and a collaborative spirit. With a commitment to professional growth and a supportive culture, this position promises a rewarding career path in the insurance sector. Join a team recognized for its excellence and dedication to diversity and inclusion.

Benefits

Hybrid work environment

Annual bonus

Matching RRSP (5%)

Referral commissions

Comprehensive benefits

Support for continuing education

Reimbursement of license fees

Collaborative team environment

Qualifications

• Post-secondary education preferred; insurance diploma is an asset.
• Experience in customer service and administration, preferably in insurance.

Responsibilities

• Prepare invoices and assist with payment requests.
• Manage client billing issues and prepare pre-renewal information.

Skills

Customer service experience

Administrative experience

Knowledge of personal lines billing

Strong collaboration skills

Excellent organizational skills

Adaptability

Education

Post-secondary education

Insurance diploma

Tools

EPIC software

Microsoft Office

Job description

Client Assistant, Personal Lines Billing Team

Join to apply for the Client Assistant, Personal Lines Billing Team role at NFP, an Aon company (Canada)

Job Details

Business Line: Personal Lines

Hours Per Week: 35 (Full-Time)

Location: Ontario – Any (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About The Role

We’re growing our Personal Lines Admin team in Ontario. We are looking for a Client Assistant to interact with clients daily and manage various administrative tasks. The role involves servicing, guiding, and resolving clients’ billing issues.

Responsibilities

• Prepare invoices and billing materials; assist with payment requests
• Prepare pre-renewal client information packages
• Report claims as required

Qualifications

• Post-secondary education – Insurance diploma is an asset
• Customer service and/or admin experience, preferably in insurance
• Knowledge of personal lines billing and payment options
• Strong collaboration skills
• Excellent organizational and planning skills; ability to manage time in a fast-paced environment
• Quick learner, adaptable to change
• Experience with EPIC or similar software is an asset
• Proficiency in Microsoft Office
• RIBO License is an asset

About NFP

NFP, an Aon company, is recognized as a top workplace with awards in Business Insurance and DEI. We provide risk management, workforce, and wealth solutions globally, fostering a people-first culture across 300+ offices in Canada, the UK, and the US. Learn more at https://nfp.ca.

Benefits

• Hybrid work environment
• Annual bonus
• Matching RRSP (5%)
• Referral commissions
• Comprehensive benefits including Health Care Spending Account
• Support for continuing education and professional growth
• Reimbursement of license and membership fees
• Collaborative, innovative team environment

Our success is built on our employees. We support diversity, inclusion, and community engagement, contributing to organizations like Women in Insurance Cancer Crusade, Food Banks Canada, and Indspire Canada. We are committed to accommodating candidates throughout the hiring process.