Client Advisor, Vancouver - Margiela

OTB; Vancouver; Hybrid; CAD 26,000 - 29,000; Full time

Job summary

Maison Margiela, the Paris-based fashion house, is seeking a Client Advisor to serve as the primary contact for clients at the Vancouver Oakridge Shopping Centre. You will provide exceptional service, product knowledge, and tailored styling guidance to drive sales and foster client loyalty.

The role requires luxury retail experience, strong communication, and a customer-centric approach to delivering a personalized shopping experience for an international clientele.

Qualifications

• Experience in luxury fashion, jewelry, watches, or luxury lifestyle brands.
• Excellent communication and storytelling skills.
• Proven ability to meet and exceed sales targets.
• Customer-centric approach delivering a personalized shopping experience.
• Ability to engage with an international clientele.
• Team player with collaborative spirit.
• Multilingual abilities are a plus.

Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.

Skills

Luxury retail

Exceptional communication

Sales mindset

Customer-centric

Cultural awareness

Team player

Multilingual (preferred)

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Overview:

The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence. This position will be based at the Vancouver Oakridge Shopping Centre.

Key Responsibilities:

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.

Client Relationship Management:

• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.

Brand Representation:

• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.

Operational Excellence:

• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Key Qualifications & Skills:

• Luxury Retail Experience – Previous experience in high-end fashion, jewelry, watches, or luxury lifestyle brands
• Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
• Sales-Driven Mindset – Ability to meet and exceed sales targets.
• Customer-Centric Approach – Passion for delivering a personalized shopping experience.
• Cultural Awareness – Ability to interact with an international clientele.
• Team Player – Collaborative spirit to work within a dynamic team environment.
• Multilingual (Preferred) – Fluency in additional languages is a plus.

Hourly Range: $19-$21 CAD

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Applicants must be legally entitled to work in Canada at the time of application and be able to provide proof of their eligibility to work upon request. Any offer of employment is conditional upon verification of this entitlement in accordance with applicable federal and provincial employment and immigration laws.