Client Advisor/Stylist- Toronto

Valentino; Toronto; On-site; CAD 32,000 - 36,000; Full time

Job summary

Valentino is seeking a Client Advisor to elevate luxury experience at our Toronto boutique. You will harness client relationships, master the client journey, and drive sales through personalised service and CRM campaigns.

Responsibilities include tailoring the client experience, staying informed on new arrivals, and collaborating with the team to uphold presentation standards. Flexible schedule required, including evenings and weekends.

Qualifications

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Foreign languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player

Responsibilities

• Master the Client Journey to create strong long term client relationships.
• Prospect clientele proactively and engage existing and potential clients.
• Deliver the Valentino Couture Service in an impeccable way in all phases (preparation for sale, welcome, exploring the client, presenting the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them.
• Implements personalized reach-out campaigns and utilizes all clienteling tools to complete CRM tasks within the timeframe.
• Consistently captures client data and notes qualitative information.
• Knows their portfolio of customers, and the VVICs and VICs they handle.
• Consistently works to achieve given sales, KPIs and CRM targets.

Skills

Luxury retail sales

Client relationship building

Sales targets

Verbal communication

Written communication

Team player

Tools

POS system

MS Office

Job description

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

What We Believe In

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Who Are We Looking For

At Valentino, we don’t just sell products — we bring dreams, emotions, and artistry to life. Our work is rooted in human connection, and nothing about our approach is mechanical. As a Client Advisor, you play a key role in creating meaningful experiences that inspire our clients and drive the success of the boutique.

This position offers a pay range of $23–$26 CAD per hour, plus commission on base salary. Compensation is based on candidate experience and is subject to change.

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Operations

• Knowledge and understanding of company policies and procedures
• Ability to use POS system to perform all client transactions
• Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player

How We Are

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.