Client Advisor - Bilingual (French)

RBC; Ottawa; On-site; CAD 32,000 - 42,000; Part time

Benefits offered by this job

Bonuses

Flexible benefits

World-class training program

Career development opportunities

Job summary

RBC is seeking an Ambassador/Trainee in Ottawa to provide branch client service, support new client acquisition, and deepen existing relationships. You will engage with clients, educate them on banking solutions, and collaborate with RBC partners to offer comprehensive solutions.

The role requires strong bilingual communication, a customer-focused mindset, and flexible hours in a part-time, salaried position. A dynamic team, ongoing training, and career growth opportunities are offered.

Qualifications

• Fluency in English and French (spoken and written).
• Strong communication and interpersonal skills.
• Proven ability to deliver client-focused service in a retail banking environment.

Responsibilities

• Engage with clients in-branch to deliver service and identify sales opportunities.
• Educate clients and demonstrate banking solutions using RBC tools.
• Build relationships with partners and refer clients to appropriate services.
• Address and resolve client banking issues promptly.
• Adhere to compliance and risk controls.

Skills

Bilingual English/French

Customer service

Sales oriented

Communication

Digital literacy

Flexible hours

Problem solving

Job description

Job Description

What is the opportunity?

As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.

What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Proficient in English and French (verbal and written)
• Demonstrated passion for putting clients first, as well as success in hands‑on, target‑driven solutions environment.
• Drive and self‑motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours.
• Eagerness to learn and determination to succeed.

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
• Comfort in assisting clients in French or another language.
• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• A world‑class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high‑performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address: 4100 INNES RD:OTTAWA

City: Ottawa

Country: Canada

Work hours/week: 24.5

Employment Type: Part time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular – Trainee (Trainee)

Pay Type: Salaried

Posted Date: 2026-08-28

Application Deadline: 2026-09-11

Note** :** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.