Client Advisor- EN

RBC; Rouyn-Noranda; On-site; CAD 30,000 - 39,000; Part time

Job summary

RBC Ambassador role in Rouyn-Noranda within our branches focuses on putting clients first, driving new client acquisition, and deepening existing relationships. You will deliver exceptional service, complete transactions, and identify sales opportunities to support the RBC brand.

You will educate clients, leverage technology for a memorable experience, and collaborate with RBC partners to fulfill client solutions.

Qualifications

• Demonstrated passion for putting clients first in a target-based environment.
• Drive and self-motivation with excellent communication skills and emotional intelligence
• Digital literacy across devices (smartphones, tablets, laptops)
• Flexibility to work flexible hours
• Eagerness to learn and succeed
• Bilingual English and French required to serve clients
• Nice-to-have: track record in building client relationships; Mutual Funds accreditation or willingness to obtain it

Responsibilities

• Proactively engage with clients in the branch and deliver outstanding service while identifying sales and referral opportunities.
• Focus on education and demonstration; leverage technology to deliver a memorable client experience and retain business.
• Contribute to team results by listening and offering additional advice or connecting clients to RBC partners.
• Take ownership of resolving and preventing client banking problems.
• Cultivate and maintain relationships with partners to work as one RBC team.
• Manage risks by adhering to compliance routines and controls during transactions.

Skills

Client focus

Self-motivation

Communication

Emotional intelligence

Digital literacy

Flexibility

Bilingual English-French

Job description

What is the opportunity? As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.

Job Description

As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.

What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, as well as success in hands‑on, target‑driven solutions environment.
• Drive and self‑motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours.
• Eagerness to learn and determination to succeed.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French‑speaking needs.

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• A world‑class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high‑performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address

100 RUE DU TERMINUS O:ROUYN-NORANDA

City

Rouyn‑Noranda

Country

Canada

Work hours/week

25

Employment Type

Part time

Platform

PERSONAL & COMMERCIAL BANKING

Job Type

Regular

Pay Type

Salaried

Posted Date

2025-10-23

Application Deadline

2026-09-01

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.