Client Advisor- EN

RBC; Outaouais; On-site; CAD 32,000 - 48,000; Part time

Benefits offered by this job

Comprehensive Total Rewards Program

World-class training program

Career development opportunities

Job summary

A leading financial institution in Quebec is seeking an RBC Ambassador to provide exceptional client service within their branches. This part-time role involves engaging with clients, delivering solutions to their needs, and cultivating relationships while adhering to compliance protocols. The ideal candidate should be bilingual in English and French, highly motivated, and possess excellent communication skills. Join a dynamic team and benefit from a comprehensive rewards program and career development opportunities.

Qualifications

• Demonstrated passion for putting clients first.
• Drive and self-motivation with excellent communication skills.
• Bilingualism (English and French) required.
• Flexibility to work flexible hours and adapt to branch needs.
• Willingness to learn and grow; bilingual English/French is required.

Responsibilities

• Engage with clients and deliver outstanding service.
• Identify sales and referral opportunities.
• Resolve and prevent client banking problems.
• Own and resolve client banking problems to prevent issues.
• Build and maintain relationships with partners to operate as one RBC team.
• Adhere to compliance and controls to protect client and shareholder interests.

Skills

Adaptability

Advice Based Solutions

Client Centricity

Client Discovery

Communication

Curious Mindset

Data Analysis

Digital Literacy

Job description

Job Description

Please note that successful candidates will be required to offer and maintain mobility between the branch locations listed in the "Job Available at Other Locations" section of this job posting.

As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this section is a condition of employment.

What is the opportunity?

As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self‑motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.

What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must‑have

• Demonstrated passion for putting clients first, as well as success in hands‑on, target‑driven solutions environment.
• Drive and self‑motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours.
• Eagerness to learn and determination to succeed.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French‑speaking needs.

Nice‑to‑have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• A world‑class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high‑performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address: 2310 RUE SAINT LOUIS:GATINEAU

City: Gatineau

Country: Canada

Work hours/week: 25

Employment Type: Part time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-10-23

Application Deadline: 2026-03-01

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.