Client Advisor

Navacord; Victoria; On-site; CAD 48,000 - 55,000; Full time

Job summary

Acera Insurance in Victoria, Uptown office (and occasional Royal Bay) seeks a full-time Client Advisor, Auto Insurance to explain, promote and sell policies so clients are correctly insured and protected.

If you thrive on a high-paced environment and keeping clients satisfied while safeguarding their livelihood, this is the role for you. You will handle auto, commercial fleet, and other coverages, and collaborate with our team to deliver superior service.

Qualifications

• Must have strong client-facing skills and service orientation.
• Willingness to work weekends and flexible hours.
• Ability to adapt to changing insurance products and processes.
• Excellent verbal and written communication with clients and colleagues.
• Courteous, professional demeanor in all client interactions.
• Commitment to upholding the Insurance Council of BC Code of Conduct.
• A Level 1 BC General Insurance Licence or plan to obtain within 30 days of hire.

Responsibilities

• Provide auto and other insurance types to clients, including commercial fleet.
• Recommend and implement clients' coverages, premiums, and payment methods.
• Explain varying insurance policies, coverages, limitations and features.
• Respond to emergencies and assist clients with claims.
• Process transactions in EPIC, ICBC system, autolink and insurers portals.
• Perform additional duties as assigned by team leader.

Skills

Client focused

Weekend availability

Adaptable

People communication

Courteous to clients

Code of Conduct

Licence commitment

Job description

We put our people first. As an employer of choice, Acera Insuranceoffers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

Job Status

Status:Full-Time, Permanent

Location: Victoria, BC

Pay Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance. The typical hiring range for this position is from $48,000 - $55,000 CAD annually; the pay offering is based on location and will vary depending on related education, insurance experience, proven knowledge, skills, and internal equity.

Job Summary

We are currently recruiting for a full-timeClient Advisor, Auto Insurance to work in our Victoria, Uptown office and may occasionally work at the Royal Bay office. This role’s purpose is to advise, explain, promote and sell insurance policies to ensure Acera clients are correctly insured. If you thrive on a high pace and keeping clients happy while protecting their livelihood, this role is for you.

You will use your expertise to:

• Provide auto and other types of insurance, including commercial fleet, to our clients
• Recommend and implement clients' insurance coverages, premiums and methods of payment
• Provide information on varying insurance policies, including risk coverages, limitations and other features
• Respond to emergencies and assist clients with their claimsn
• Process transactions in EPIC, ICBC system, autolink and private insurers web portals
• Complete others duties and tasks as assigned by your team leader

We would like to hear from you if you have:

Must-haves (Minimum Requirements)

• Client focused mindset
• The ability to work weekends
• Adaptable and accepting of change
• Well-developed people and professional communication skills
• Courteous to clients and co-workers
• Adhere to the Insurance Council of BC Code of Conduct
• A Level 1 BC General Insurance Licence or a commitment to obtaining a Licence within 30 days of hire date

Acera Insurance is the largest independent, employee-controlled brokerages in Canada. With over 60 locations across British Columbia, Alberta, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insuranceis an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.