Client Advisor, Motorcycle Insurance

Acera Insurance Services Ltd.; Victoria; In loco; CAD 43.000 - 48.000; Tempo pieno

Descrizione del lavoro

Acera Insurance Services Ltd. in Victoria, BC, is seeking a Client Advisor for our Motorcycle Insurance team. You will be the main point of contact for motorcycle clients, delivering exceptional service by phone and in person and supporting our sub-brokers.

Starting in January 2026, this full-time role offers the opportunity to manage new policies, assist with renewals, and maintain precise notes in our Broker Management System, while upholding our commitment to client experience and integrity.

Competenze

• Possession of level one insurance license, or working toward completion considered an asset.
• Post-secondary degree, or equivalent, considered an asset.
• Insurance or insurance brokerage experience, considered a strong asset.
• Enrollment in CAIB or CIP courses, considered an asset.

Mansioni

• Provide exceptional customer service to our motorcycle clients via phone and in-person;
• Provide support and customer service to our sub-brokers;
• Handle new motorcycle policies from start to finish;
• Assist with the renewals of existing policies;
• Complete and mail renewal notices to existing clients;
• Ensure all notes are made, accurate and complete in our Broker Management System with each client;
• All other duties as assigned by management.

Conoscenze

Customer service

Interpersonal skills

Communication skills

Problem-solving

Teamwork

Initiative and self-management

Formazione

Level 1 insurance license

Post-secondary degree

CAIB or CIP courses

Insurance brokerage experience

Descrizione del lavoro

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We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

CLIENT ADVISOR, MOTORCYCLE INSURANCE

Acera Insurance is looking for an ambitious, engaging Client Advisor to join our Motorcycle team. The successful candidate will be the main point of contact for our motorcycle clients.

MAIN RESPONSIBILITIES:

• Provide exceptional customer service to our motorcycle clients via phone and in-person;
• Provide support and customer service to our sub-brokers;
• Handle new motorcycle policies from start to finish;
• Assist with the renewals of existing policies;
• Complete and mail renewal notices to existing clients;
• Ensure all notes are made, accurate and complete in our Broker Management System with each client;
• All other duties as assigned by management.

LOCATIONS & STATUS:

• Victoria, BC
• Full-time, permanent
• Starting in January 2026
• Pay Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance. The typical hiring range for this position is from $42,500,000 - $47,500 CAD annually; the pay offering is based on location and will vary depending on related education, insurance experience, proven knowledge, skills, and internal equity.

QUALIFICATIONS:

• Possession of level one insurance license, or working toward completion considered an asset;
• Post-secondary degree, or equivalent, considered an asset;
• Insurance or insurance brokerage experience, considered a strong asset;
• Enrollment in CAIB or CIP courses, considered an asset;

VALUES & COMPETENCIES:

• High degree of professionalism and integrity;
• A strong business acumen;
• Exceptional interpersonal skills;
• Good judgement and decision-making skills;
• Works well within a team and independently;
• Desire to succeed in a customer-service based role by providing exceptional client experience to our client base;
• Quick learner;
• Ability to deliver effective results meeting deadlines and targets;
• Confident working with multiple computer programs simultaneously and with a high degree of accuracy;
• Excellent written and verbal communication skills;
• Flexible and adaptable with proven problem-solving skills;
• Demonstrates initiative, self-management and a desire to learn and grow.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insuranceis an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.