Client Account Specialist

Staff Plus; Oakville; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Health and dental benefits

Employer-sponsored pension plan

Hybrid work arrangement

Professional development opportunities

Annual performance bonus

Job summary

Staff Plus has partnered with a growing manufacturing organization in the Burlington/Oakville area to recruit a Client Account Specialist. This role focuses on building strong client relationships while coordinating orders from receipt through delivery.

As the primary liaison between customers and internal teams (Production, Materials, Shipping and Receiving), you will manage order information in the ERP system and provide proactive updates to customers to ensure timely fulfillment.

Qualifications

• 3-5 years of experience in customer service, account coordination or order management.
• Experience in manufacturing, industrial distribution, logistics, or similar setting preferred.
• Experience with ERP systems; NetSuite is a strong asset.
• Excellent organizational skills and strong attention to detail.
• Exceptional verbal and written communication abilities.
• Proactive, customer-first mindset with strong problem-solving skills.

Responsibilities

• Serve as the primary liaison for assigned customer accounts and build strong relationships.
• Manage customer orders from receipt through fulfillment and delivery.
• Enter and maintain order information in the ERP system.
• Collaborate with Production, Materials, Shipping, and Receiving to ensure timely processing.
• Monitor order status, inventory, production timelines, and delivery schedules.
• Provide proactive order updates and resolve inquiries and issues promptly.

Skills

Customer service

Order coordination

Communication

Microsoft Excel

Cross-functional collaboration

Tools

NetSuite

ERP systems

Job description

Client Account Specialist - Manufacturing & Order Management

Staff Plus is proud to partner with a well-established and growing manufacturing organization in the Burlington/Oakville area to recruit a Client Account Specialist. This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong client relationships while coordinating the seamless flow of orders from receipt through delivery.

As a key member of the team, you will act as the primary liaison between customers and internal departments, including Production, Materials Management, Shipping, and Receiving. Your ability to communicate effectively, manage priorities, and provide exceptional service will directly contribute to customer satisfaction and operational success.

Why Join This Organization?

• Join a respected and stable manufacturing company with a strong industry reputation.
• Enjoy a hybrid work arrangement offering flexibility and work-life balance.
• Be part of a collaborative team where your contributions are recognized and valued.
• Access comprehensive health and dental benefits as well as an employer-sponsored pension plan.
• Benefit from professional development opportunities and long-term career growth.
• Earn additional rewards through a potential annual performance bonus.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building strong and lasting relationships.
• Manage customer orders from initial receipt through fulfillment and delivery.
• Enter, maintain, and update order information within the company's ERP system.
• Collaborate closely with Production, Materials, Shipping, and Receiving teams to ensure orders are processed accurately and on time.
• Monitor order status, inventory availability, production timelines, and delivery schedules.
• Provide customers with proactive updates regarding order progress and timelines.
• Address customer inquiries and resolve order-related issues in a professional and timely manner.
• Support Business Development Managers with account coordination, customer communications, and administrative activities.
• Maintain accurate customer records, pricing information, contract details, and documentation.
• Identify service risks, delivery concerns, or operational challenges and work with internal teams to implement solutions.
• Contribute ideas and process improvements that enhance efficiency, communication, and the overall customer experience.

Qualifications

• 3-5 years of experience in customer service, account coordination, order management, sales support, or a related role.
• Previous experience within manufacturing, industrial distribution, logistics, transportation, or a similar operational environment is highly preferred.
• Experience working with ERP systems; NetSuite experience is considered a strong asset.
• Excellent organizational skills and strong attention to detail.
• Exceptional verbal and written communication abilities.
• A proactive, customer-first mindset with strong problem-solving capabilities.
• Ability to effectively manage multiple priorities while maintaining accuracy and responsiveness.
• Strong interpersonal skills with the ability to collaborate across departments and build positive working relationships.
• Proficiency in Microsoft Office applications, particularly Excel.

The Ideal Candidate

You are organized, dependable, and naturally customer-focused. You take pride in providing exceptional service, communicating proactively, and following through on commitments. You understand the importance of accuracy, responsiveness, and collaboration in delivering a positive customer experience and ensuring operational success.

If you enjoy working at the intersection of customer service, order management, and operations, and are looking for an opportunity to grow your career with a respected organization, we would love to hear from you.

Staff Plus is committed to fostering an inclusive and accessible recruitment process. Accommodations are available upon request throughout all stages of the hiring process.