Clerk Typist, Grade 6 (Recreation Office Assistant)

SFU group; Burnaby; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

3 weeks vacation (prorated)

Hybrid-work program

Pension plan

Tuition waiver

Professional development funding

Job summary

Simon Fraser University seeks a Recreation Office Assistant to deliver exceptional customer service and administrative support for Recreation Office operations.

The role handles memberships, registrations, facility contracts, and financial transactions while responding to inquiries from students, staff, alumni and the public. A strong communicator with initiative and organization will thrive in a hybrid environment and among CUPE Local 3338 members.

Qualifications

• High school graduation required; one semester training in word processing, databases, spreadsheets and office practices.
• 1 year of experience preferred; equivalent combination of education, certificate/program and experience accepted.
• Strong interpersonal, communication, customer service, organizational and problem-solving skills.

Responsibilities

• Provide customer service and admin support for Recreation Office operations.
• Assist students, staff, faculty, alumni and public via in-person, phone and email inquiries.
• Administer memberships, locker rentals, program registrations, facility rental contracts and financial transactions.

Skills

Interpersonal skills

Communication

Customer service

Organizational skills

Problem solving

Teamwork

Initiative

Judgment

Professionalism

Office software

Financial transactions

Education

High school graduation

Tools

Office management software

Recreation management software

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

About the Role

The Recreation Office Assistant provides customer service and administrative support for Recreation Office operations. Assists students, staff, faculty, alumni, and the public by responding to a high volume of in-person, phone, and email inquiries. Administers memberships, locker rentals, program registrations, facility rental contracts, and financial transactions using recreation management systems. Performs daily financial transactions & reporting, and resolves customer concerns, complaints, cancellations, and booking conflicts related to Recreation programs, services, and facilities.

The Recreation Office Assistant supports the day-to-day operations of the Recreation Office, by providing exceptional service to students, staff, faculty and the public, and demonstrating a strong ability to resolve client concerns. The candidate will be an effective communicator, take initiative and have excellent organizational and time management skills.

Qualifications

High school graduation and training of moderate duration (one semester) in word processing, database, spreadsheet, and desktop/web publishing applications, and office practices. 1 year of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Excellent interpersonal, communication, customer service, organizational and problem-solving skills.
• Ability to work both independently and collaboratively within an inclusive team environment.
• Ability to exercise initiative, mature judgment, tact and professionalism.
• Ability to use standard office and recreation management software at an intermediate level and process a variety of financial transactions with a high degree of accuracy.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• 3 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefitpension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more!

*Prorated for part-time employees

Additional Information

For external candidates, the starting salary is the first step of the salary range.

Days/hours of work are Monday to Friday between 7:0am to 7:0pm.

Must be able to work flexible hours including weekends, evenings, and holidays.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].