Clerk IV Registration

Providence Health Care; North Vancouver; On-site; CAD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Inclusive culture

Job summary

Providence Health Care in North Vancouver, BC seeks a detail-oriented Registration Clerk to register patients accurately, coordinate bed assignments, and support patient flow across hospital services. You will work closely with clinical teams to maintain occupancy records and ensure timely access to care.

The role emphasizes accuracy in data entry, familiarity with medical terminology, and strong communication with patients and staff to support safe, efficient admission processes.

Qualifications

• Proficiency typing at about 40 wpm or higher.
• Knowledge of medical terminology.
• Clear verbal and written communication skills.
• Ability to interact professionally with patients, families, and staff.
• Physical ability to perform duties (lifting, standing, moving).
• Strong organizational skills and ability to manage multiple tasks.
• Ability to operate related registration and hospital equipment.

Responsibilities

• Interview patients or family to collect registration information and process admissions.
• Complete and print registration forms and attach signatures as needed.
• Access health systems to determine patient numbers and assign PHN when required.
• Collect payments for charges and explain hospital policies to patients.
• Maintain bed availability lists and coordinate bed assignments with clinical staff.
• Answer calls and assist with patient transfers to and from other facilities.
• Ensure documentation is filed, audited, and stored according to procedures.

Skills

Typing speed

Medical terminology

Verbal and written communication

Interpersonal skills

Physical capability

Organizational skills

Equipment operation

Education

Grade 12 plus related experience

Job description

Salary

The salary range for this position is CAD $28.74/Hr. - CAD $28.74/Hr.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Summary

Be the vital link between patient access and exceptional care!

In this fast-paced role, you'll play a key part in ensuring patients are registered accurately, admitted efficiently, and matched to the right care setting. Working closely with clinical teams, you'll help coordinate bed assignments, support patient flow, and maintain critical registration and occupancy records that keep hospital operations running smoothly.

Your work directly impacts patient access, hospital capacity, and the delivery of safe, timely care. Every registration, assignment, and record you manage helps patients get the care they need when they need it.

What You Bring

EducationGrade 12 and two years' recent, related experience or an equivalent combination of education, training and experience.Skills and Abilities

• Ability to keyboard at 40 w.p.m.


• Knowledge of medical terminology.


• Ability to communicate effectively both verbally and in writing.


• Ability to deal with others effectively.


• Physical ability to carry out the duties of the position.


• Ability to organize work.


• Ability to operate related equipment.

What We Offer

• A competitive salary: $28.74 CAD/Hr


• Growth opportunities:We welcome individuals at all stages of their career, offering opportunities for professional development and growth.


• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Interviews patients, relatives and/or family to obtain registration information, such as relevant personal and demographic information and responsibility for payment, and registers patient in the computerized admission/discharge/transfer system. Processes preadmissions.


• Completes and prints registration forms related to the documentation of patients and forwards this information to appropriate departments. Obtains signatures as appropriate. Prepares and applies identity bands to patients.


• Accesses HealthNet or PharmNet as required to determine the patient's healthcare number (PHN) or assigns a new PHN or prints patient medication profile if required. Searches other databases as required.


• Receives payments for non-resident and self-pay charges and medical/surgical supplies; issues receipts; explains hospital policy regarding deposits and room differentials; explains forms and provides information on admission process to patients as required.


• Prints, reviews and/or maintains list of available beds. If requested, compares patient information to available beds and provides available bed options to appropriate clinical staff. Liaises with and/or receives information from nursing/physician personnel on unit regarding bed assignment. Enters site approved bed assignment in bed booking roster as directed or as per specific established procedures.


• Receives calls and request forms regarding patient transfers to and from other health care facilities, physicians, Air Ambulance, Patient Transport network. Refers caller to appropriate facility as per demographics and/or refers request to appropriate personnel.


• Maintains and prints a variety of files such as Priority Medical Admission, Medical Admissions, Surgical admissions, bed statistics, patient cancellations and add ons.


• Responds to patient and visitor requests for information and directions in accordance with department standards.


• Receives and records patient valuables for safekeeping if required at assigned site as per established procedures.


• Escorts patients or arranges to have patients escorted to nursing units/treatment areas when needed.


• Follows established quality assurance procedures by reviewing and editing patient data; produces audit reports as required.


• Calls in relief staff (sick calls) after hours, if required at site, according to an established list and procedures.


• Notifies appropriate personnel of various alarms at the assigned site according to established procedures.


• Performs related admitting clerical duties such as booking outpatient appointments as required, answering phones, giving directions and photocopying and distributing various documents.


• Assists the Supervisor or designate with the release of bodies if applicable by performing duties such as verifying paperwork, notifying the Supervisor or designate of paperwork deficiencies, recording deaths in the Death (Vital Statistics) Register, and entering patient departure f rom the morgue into the admissions/discharge/transfer system.


• Maintains sufficient levels of stationery supplies for the department as assigned according to predetermined levels by checking stock on hand, completing internal requisitions and forwarding to designated supervisor for approval.


• Demonstrates own work procedures to co-workers and students.


• Performs other related duties as assigned.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.