Clerk III - Medical Clinic Receptionist

Winnipeg Regional Health Authority; Rossburn; On-site; CAD 36,000 - 48,000; Part time

Job summary

Prairie Mountain Health Region is seeking a Medical Clinic Receptionist to join the Primary Health Care team in a casual, dayshift role. Duties include answering calls, scheduling appointments, maintaining patient records, and assisting physicians as needed.

The role requires Grade 12, a Medical Administration Certificate, and proficiency in Microsoft Office, with strong organizational and confidentiality skills to support a busy clinic environment.

Qualifications

• Grade 12 education (MB Standards).
• Recognized Medical Administration Certificate or equivalent combination of education and experience required.
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology.
• Comprehensive understanding and knowledge of medical terminology is required.
• Demonstrated organizational skills, and the ability to work independently.
• Demonstrated problem solving and decision-making skills.
• Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment.
• Demonstrated knowledge and competence of skills and concepts related to the position.
• Demonstrated communication skills.
• Ability to respect and promote confidentiality.
• Ability to perform the duties of the position on a regular basis.
• Ability to respect and promote a culturally diverse population.
• Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Responsibilities

• Provides prompt, courteous reception for the Medical Clinic including answering the telephone, screening and directing calls, and receiving/directing patients.
• Acts as a liaison for information between the Medical Clinic and other services within the facility.
• Schedules patient Medical Clinic appointments in a timely manner, suitable to the patient and physician.
• Arranges referrals to other services and submits referral information as appropriate.
• Sets up and maintain patient data files.
• Verifies client personal information, including personal health information and insuring agency (if applicable) with client files on each client visit.
• Manages and maintains electronic and/or paper files for the Medical Clinic.
• Transcribes dictation and prepares correspondence, minutes, and reports as required.
• Gathers information and prepares routine and periodic reports in accordance with established schedules.
• Prepares and dispatches mail, photocopying, and faxing as required.
• Prepares and maintains statistical records in accordance with the policies and procedures of the Prairie Mountain Health Region.
• Provides assistance to physicians for specific procedures as necessary.
• Prepares and submits documentation for Manitoba Health physician services billing including third party billing.
• Forwards all requests for personal health information to designated privacy officer and in accordance with the Prairie Mountain Health Region.
• Other duties as assigned.
• This position is subject to a Criminal Records Check (including vulnerable sector), Adult Abuse Registry Check, and a Child Abuse Registry Check. The successful candidate will be responsible for any services charges incurred.
• PMH has an Indigenous Human Resource Initiative and is committed to increasing the representation of Indigenous people within all levels of our workforce. Indigenous applicants are encouraged to voluntarily self-identify as being of Indigenous descent in their cover letter and/or within their application form.

Skills

Communication

Organizational

Problem solving

Confidentiality

Multicultural awareness

Teamwork

Independent work

Education

Grade 12 education

Medical Administration Certificate

Tools

Microsoft Office (Outlook, Word, Excel, Access, PowerPoint)

Job description

Select how often (in days) to receive an alert:

Site: Prairie Mountain Health -Primary Health Care Program

Department / Unit: Primary Health Care

Job Stream: Non-Clinical

Union : MGEU

FTE: 0, Casual

Anticipated Shift: Days

Daily Hours Worked: 7.75

Salary: As per collective agreement

Position Summary

Responsible to the Manager or designate and in consultation with the Medical Clinic healthcare providers, the Medical Clinic Receptionist functions as an essential part of the health care team. The Medical Clinic Receptionist performs and coordinates office/reception related activities for the Medical Clinic within the framework provided by the Prairie Mountain Health Region’s Mission, Vision, Values, policies and procedures, and in accordance with applicable legislation and standards.

Qualifications

Grade 12 education (MB Standards)

Recognized Medical Administration Certificate or equivalent combination of education and experience required.

Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology

Comprehensive understanding and knowledge of medical terminology is required.

Demonstrated organizational skills, and the ability to work independently

Demonstrated problem solving and decision-making skills

Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment

Demonstrated knowledge and competence of skills and concepts related to the position

Demonstrated communication skills

Ability to respect and promote confidentiality

Ability to perform the duties of the position on a regular basis

Ability to respect and promote a culturally diverse population

Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Responsibilities

Provides prompt, courteous reception for the Medical Clinic including answering the telephone, screening and directing calls, and receiving/directing patients.

Acts as a liaison for information between the Medical Clinic and other services within the facility.

Schedules patient Medical Clinic appointments in a timely manner, suitable to the patient and physician.

Arranges referrals to other services and submits referral information as appropriate.

Sets up and maintain patient data files.

Verifies client personal information, including personal health information and insuring agency (if applicable) with client files on each client visit.

Manages and maintains electronic and/or paper files for the Medical Clinic.

Transcribes dictation and prepares correspondence, minutes, and reports as required.

Gathers information and prepares routine and periodic reports in accordance with established schedules.

Prepares and dispatches mail, photocopying, and faxing as required.

Prepares and maintains statistical records in accordance with the policies and procedures of the Prairie Mountain Health Region.

Provides assistance to physicians for specific procedures as necessary.

Prepares and submits documentation for Manitoba Health physician services billing including third party billing.

Forwards all requests for personal health information to designated privacy officer and in accordance with the Prairie Mountain Health Region.

Other duties as assigned.

This position is subject to a Criminal Records Check (including vulnerable sector), Adult Abuse Registry Check, and a Child Abuse Registry Check. The successful candidate will be responsible for any services charges incurred.

PMH has an Indigenous Human Resource Initiative and is committed to increasing the representation of Indigenous people within all levels of our workforce. Indigenous applicants are encouraged to voluntarily self-identify as being of Indigenous descent in their cover letter and/or within their application form.

We thank all applicants that apply but only those candidates selected for an interview will be contacted.