Clerk III - Health Information

Prairie Mountain Health; Swan River; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Winnipeg Regional Health Authority is seeking a Clerk III Health Information to manage ADT registrations, admissions, transfers and discharges, ensuring accuracy and privacy. You will process demographic data, patient forms, and secure records in a hospital setting.

Qualifications include Grade 12 education or equivalent, plus Medical Office Administration diploma or Health Unit Clerk certificate. Proficiency in Microsoft Office and 50 wpm typing is expected.

Qualifications

• Registration on the ADT system and related processing.
• Familiarity with EHR applications used in hospital settings.
• Understanding privacy legislation (PHIA) and confidentiality.
• Experience with patient demographics and billing data.
• Ability to keyboard quickly with high accuracy.

Responsibilities

• Registration and processing on the ADT system.
• Collect demographic and financial data including health coverage.
• Complete required registration forms and labels.
• Retrieve and release records per policy.
• Adhere to privacy laws and regional guidelines.
• Other clerical duties to support the unit.

Skills

ADT registrations

Microsoft Office

Keyboarding 50 wpm

Records management

Patient reception

Education

Grade 12

Medical Office Admin diploma

Health Unit Clerk certificate

Administrative Assistant program

Medical Terminology course

Tools

EHR systems

Job description

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Department / Unit: Health Information Services (HIS)

Job Stream: Non-Clinical

Union : MGEU

FTE: 0.50

Anticipated Shift: Days; Evenings

Daily Hours Worked: 7.75

Salary: As per collective agreement

Position Summary:

Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/ discharge/ transfer (ADT) system while adhering to provincial and regional Registration Guidelines and practices, supports communication within and outside of the facility and performs record processing and management functions, including secure storage. The Clerk III Health Information provides effective clerical functions.

Qualifications:

Grade 12 education (MB Standards) or equivalent

Completion of Medical Office Administration diploma, Health Unit Clerk certificate, Administrative Assistant program.

Completion of a recognized Medical Terminology course or program

Other combinations of suitable education and experience may be considered

Recent experience in a patient reception/care area, specifically in registration of patients within an ADT system

Demonstrated knowledge of electronic health records (EHR) applications applicable to a hospital setting including ADT, clinical information systems, and electronic document management specific to scanning, retrieval, and indexing of health information

Demonstrated understanding of privacy legislation including the Personal Health Information Act and the Mental Health Act, and regional policy and procedures related to confidentiality, use, and disclosure of personal health information

Demonstrated knowledge and experience with health records management principles and processes

Demonstrated Keyboarding skills, with minimum 50 wpm and exceptional accuracy

Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology

Province of Manitoba Class 5 Drivers License, and access to a personal vehicle to provide service within Prairie Mountain Health

Demonstrated organizational skills, and the ability to work independently

Demonstrated problem solving and decision-making skills

Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment

Demonstrated knowledge and competence of skills and concepts related to the position

Demonstrated communication skills

Ability to respect and promote confidentiality

Ability to perform the duties of the position on a regular basis

Ability to respect and promote a culturally diverse population

Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Overview:

Registration and associated processing on the admission/ discharge/ transfer (ADT) system, including registrations, admissions, transfers, and discharges, adhering to provincial and regional registration guidelines and practices.

Collect complete and accurate demographic and financial data including provincial health coverage and/or related 3rd party insurance.

Complete all necessary registration forms, as required (e.g. patient labels/identification bands, financial forms, consent forms, provincial forms, releases, etc.)

All clerical duties that are designed to support and maintain the day-to-day function of the assigned unit.

Retrieve clinical health information, as required (e.g. Allergy & Alert record).

Release information in accordance with the Personal Health Information Act and the Mental Health Act and regional policy.

Accurately complete and process Birth Registrations in accordance with the Vital Statistics Act.

Follow downtime procedures for registration of patients / maintenance of ADT Downtime system.

Reconciliation of ADT reports (e.g. midnight census) for admissions/discharges/transfers as well as copying and distribution following outlined procedures.

Coordinate completion and processing of Death Registrations in accordance with the Vital Statistics Act.

Maintenance of Morgue tracking and documentation, as required.

Inform funeral homes of release and completion of certificate of death, as required.

Coordinate funeral home and transport agency access to Morgue, as required.

Retrieve, document & lock up patient valuables, as required.

Coordinate and process appropriate bed placement within ADT with facility bed management personnel (i.e. Utilization Coordinators, Care Team Managers/Supervisors or facility designates), as required.

Direct clients to appropriate clinical or treatment areas.

Locate and retrieve records required for provision of care.

Retrieve and return records as required.

Review health records for accuracy and completion, in a timely manner, in accordance with minimum documentation requirements.

Organize patient transfer documentation; may include booking of ambulance and assembling relevant paperwork

Confirm and ensure regional chart sequence.

Adhere to regional record processing practices to prepare and scan patient/clinical reports.

Adhere to regional record management practices and policy for record security, storage and control and for retention and destruction of personal health information.

Investigate and reconcile double health record numbers and overlays.

Reconcile system information and prepare reports on a monthly basis or as required (e.g. month-end financial reports, third party billing reports, Area or Provincial Standards reports, etc).

Liaise with Nursing Office regarding unit staffing requirements

Assist with processing orders (facility specific) and ensure that results are received and organized

Operate switchboard and general telephones to relay incoming calls.

Page physicians and staff using paging equipment as well as overhead paging.

Assist staff and the general public in a kind and helpful manner.

Attend to various alarms at the Switchboard and notify the responsible department, (e.g. Blood Bank, Pharmacy, all CODES).

Quick, appropriate and immediate response to the “Emergency” phone, if applicable, following established protocols.

Respond to the buzzers for the various doors throughout the facility, if applicable.

Maintain control of the keys for the facility, as required.

Respond to patient inquiries via telephone.

Ensure faxes and emails are sent and received in a timely manner, complying with PHIA policies and guidelines

Ensure there are sufficient supplies available on the assigned unit.

Comply with Provincial Productivity Standards re: job performance.

Other duties as assigned.

This position is subject to a Criminal Records Check (including vulnerable sector), Adult Abuse Registry Check, and a Child Abuse Registry Check. The successful candidate will be responsible for any services charges incurred.

PMH has an Indigenous Human Resource Initiative and is committed to increasing the representation of Indigenous people within all levels of our workforce. Indigenous applicants are encouraged to voluntarily self-identify as being of Indigenous descent in their cover letter and/or within their application form.

We thank all applicants that apply but only those candidates selected for an interview will be contacted.