Clerk III

City of North Vancouver; North Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant city committed to becoming 'The Healthiest Small City in the World' as a Clerk III in the Economic Development Division. This role offers a unique opportunity to engage with the business community, ensuring efficient service delivery while supporting programs like liquor licensing and outdoor dining. With a focus on customer service and collaboration, you will play a vital role in enhancing the business environment. If you thrive in a dynamic setting and are passionate about community engagement, this position is perfect for you.

Qualifications

• Completed courses in a related discipline with considerable work experience.
• Strong administrative and organizational skills are essential.

Responsibilities

• Screen new license applications and support various programs.
• Engage with business owners to provide guidance on licenses.

Skills

Administrative Skills

Organizational Skills

Customer Service Skills

Communication Skills

Knowledge of Bylaws and Regulations

Computer Skills (Word, Excel, Outlook)

Keyboarding Skills

Education

Courses in Related Discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Liveable City, a Vibrant City, a Connected City and a Prosperous City.

The Real Estate, Facilities & Economic Development Department is looking for a regular full time Clerk III to join their Business Services team in the Economic Development Division.

Responsibilities

In this position, you will work directly with our business community and provide an efficient, customer-service oriented approach to providing critical business services. The position encompasses a wide range of responsibilities, including screening new license applications for appropriate zoning designations and supporting various programs within the Economic Development division, such as liquor licensing, outdoor dining, and the Mobile Food Vendor Program. You will engage with business owners to provide guidance on processes related to the issuance and renewal of business licenses, assist in clarifying or obtaining missing commercial information, and contact businesses regarding unpaid licenses. Additionally, you will explain relevant rules, regulations, and policies; assess claims, deductions, adjustments, and complaints; and help resolve related issues. This role also involves handling escalated inquiries when web-based services are insufficient, ensuring timely and effective resolution

Requirements

You will have completed courses in a related discipline, with considerable related work experience. Strong administrative and organizational skills are required, as well as the ability to work effectively under pressure and meet deadlines. Thorough knowledge of related bylaws, acts, and regulations would be an asset. You will have strong computer skills (Word, Excel, Outlook), keyboarding skills at a minimum net speed of 40 wpm, as well as excellent communication and customer service skills.

Compensation

$31.97 to $37.58 per hour

(Pay Grade 17 – January 2024 rates)

Hours of Work

The City of North Vancouver currently works on a compressed work schedule of 8:30 a.m. to 5:00 p.m., Monday to Friday, with one scheduled day off (Monday or Friday) approximately each three-week scheduling cycle.

Additional Information

Shortlisted candidates may be required to complete standardized tests or exercises to demonstrate their applicable skills and knowledge

How to Apply

If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply on-line through the Career Portal at www.cnv.org by Friday, May 9, 2025.

We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵ wx̱ wú7mesh (Squamish) and Sə l̓ ílwə taɬ (Tsleil-Waututh) Nations. The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.

Posting Number

Posting Number 2025-0053

Job Open Date

Job Open Date 04/30/2025

Job Close Date

Job Close Date 05/09/2025

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * At what level do you have experience with Microsoft Excel?
  • Advanced User (e.g. Pivot Tables/Charts, LookUp/IF Functions, Advanced Formulas)
  • Intermediate User (e.g. Sorting/Filtering, Formatting Worksheet, Using Functions)
  • Basic User (e.g. Create Worksheet, Entering Data, Formatting Text)
  • I have no experience with Microsoft Excel
• * At what level do you have experience with Microsoft Word?
  • Advanced User (e.g., Styles, Tracking Changes, Mail Merge)
  • Intermediate User (e.g. Tables, Headers/Footers, Page Layout)
  • Basic User (e.g. Text Formatting, Editing Text, Document Editing)
  • I have no experience with Microsoft Word
• * At what level do you have experience with Microsoft Outlook?
  • Advanced User (e.g: Create/Manage Contacts, Search Emails, Using Calendars)
  • Intermediate User (e.g: Sorting Emails, Meeting Requests, Tasks)
  • Basic User (e.g: Create/Send/Forward Emails, Print Emails, Attachments)
  • I have no experience with Microsoft Outlook
• * Do you have experience working as an employee for a municipal government?
  • Yes
  • No

Required Documents

Resume

Cover Letter

Optional Documents