Clerk I

Fort Saskatchewan, AB; Fort Saskatchewan; On-site; CAD 40,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Training/education and professional de

50% discount for you and your family

Job summary

The City of Fort Saskatchewan is seeking a Clerk I to provide administrative support across departments and assist with projects and workload spikes. The role mainly covers relief absences and routine office tasks in a municipal setting.

The successful candidate will have a High School Diploma and at least 1 year of related experience, with strong customer service, interpersonal, and office skills. Training opportunities and employee benefits are offered.

Qualifications

• High School Diploma and at least 1 year of related administrative experience, preferably in a municipal setting.
• Post-secondary education in Clerical Administrative field is an asset.
• Exceptional customer service with strong interpersonal, written and organizational skills is required.
• Intelligenz Solutions and Desktop Publishing experience would be an asset.
• Intermediate knowledge of Microsoft Office Suites and basic office equipment.

Responsibilities

• Provide routine typing; draft correspondence, data entry, and mail letters.
• Answer phones, route calls, greet customers, and provide information.
• Ensure inquiries are handled professionally and timely.
• Distribute mail for internal and external delivery.
• Copy and organize materials as requested.
• Ensure high quality customer service to all internal and external customers.
• Receive general office payments.
• Process program registrations.

Skills

Customer service

Interpersonal skills

Written skills

Organizational skills

Data entry

Education

High School Diploma

Post-secondary Clerical Administrative (asset)

Tools

Intelligenz Solutions

Desktop Publishing

Job description

The Clerk I is a People Services position that provides administrative support to departments across the City. The role is primarily used to provide relief coverage during employee absences and to assist departments with projects and temporary workload increases.

Responsibilities

Include, but are not limited to:

• Provide a variety of routine typing assignments; draft basic correspondence, data entry, and print letters, labels, reports, and/or other materials; type and mail form letters.
• Answer telephones, route calls to appropriate staff, and provide general information; greet and direct customers; answer routine inquiries.
• Ensure all inquiries received through telephone, written or verbal means are dealt with in a professional and timely manner.
• Distributing mail for delivery and pick up both internal and external.
• Copy and/or duplicate materials as requested.
• Organizing and filing materials.
• Ensure customers, internal and external, receive a high quality of service.
• Receive general office payments.
• Process program registration.

Qualifications

The successful candidate will have a High School Diploma and a minimum of 1 year of related administrative experience, preferably in a municipal setting. Post-secondary education in the Clerical Administrative field is considered an asset. Exceptional customer service experience with strong interpersonal, written and organizational skills is required. Previous experience utilizing Intelligenz Solutions and Desktop Publishing software would be an asset. The incumbent will have intermediate knowledge and experience related to Microsoft Office Suites and general knowledge of basic office equipment. A mindset for achieving exceptional internal and external customer satisfaction is key in this role. This position is within the scope of C.U.P.E. Local 30, and as such, you will be required to adhere to the articles contained within the Collective Agreement.

Hours of Work: Monday – Friday, between the hours of 8:00 a.m. to 4:30 p.m. (This position is casual in nature therefore the number of hours cannot be forecasted)

We believe in supporting our employees both professionally and personally. In addition to a positive and collaborative work environment, we offer the following:

• Competitive wages
• Training/education and professional development opportunities
• 50% discount for you and your family to applicable City facilities

Fort Saskatchewan, home to nearly 30,000 people, is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta District 11, just 15 minutes northeast of Edmonton. The City of Fort Saskatchewan proudly manages recreation, culture and historic amenities including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic 1875 - 1885 NWMP Fort Representation in the heart of downtown. Located on the banks of the North Saskatchewan River, Fort Saskatchewan boasts more than 80 km of paved trails along with many natural areas for residents to explore. As a City, we believe in diversity and inclusion and are working toward creating a city where all residents are respected and have a sense of belonging.

The City of Fort Saskatchewan thanks all applicants for their interest and advises those applicants under consideration will be contacted.